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- Tasks: Empower customers towards financial independence and provide brilliant financial inclusion services.
- Company: Join a top-rated workplace dedicated to community well-being.
- Benefits: Enjoy 34 days leave, health cash plan, and competitive salary.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in welfare benefits and excellent communication skills required.
- Other info: Flexible hybrid working with great training and support from friendly colleagues.
The predicted salary is between 27574 - 27574 £ per year.
Salary £27,574 pa and great benefits including Health Cash Plan.
Permanent, full or part time (37.5 hpw), Hybrid working in North East (Newcastle, South Tyneside, Gateshead, Northumberland and North Tyneside).
Are you ready to make a real impact in your community and be the guiding light for people's financial well-being? If you're passionate about brilliant customer service delivering advice and support to customers around their finances, this is the job for you!
As our Financial Inclusion Partner, you'll empower customers towards financial independence and confidence. You'll work within our housing management team on tenancy sustainment right in the heart of Newcastle, South Tyneside, Gateshead, Northumberland and North Tyneside.
What's in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day)
- Paid time off for volunteering
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you'll do
- Work with colleagues and customers to deliver a brilliant financial inclusion service, enabling the financial well-being of our customers in the community.
- Ensure customers are claiming and receiving all welfare benefits they're entitled to, to ensure their income is maximised, resulting in sustained tenancies by ensuring rent is paid!
- Collaborate with local authorities and key local community partnerships to ensure you can signpost customers to support and advice.
- Ensure appropriate grants and bursaries are accessed in collaboration with customers.
- Enable customers with their tech skills to access digital financial inclusion services and tools to increase their independence, capability and confidence.
Why join us?
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have
- You're a people person and community builder, keen to empower others!
- Experience and knowledge of the welfare benefit system, DWP and Local Authority processes.
- Experience providing advice, support and advocating for people who need help with their finances.
- Fabulous communication skills with an ability to relate to people from all kinds of backgrounds, as well as building positive partnerships to deliver amazing outcomes for our customers.
- If you have experience in arrears management, legal proceedings and tenancy sustainment even better!
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- Flexible working hours (we're open to agreeing a work pattern with you).
- Although you'll lone work, we do get together regularly for training and team meetings.
- This is a hybrid role and 60% of your time will be out and about in our communities, you'll spend 2 days in the office, 3 days working at home and from our neighbourhoods.
- You'll need an Enhanced DBS check done and we pay for that.
- You'll manage your own diary.
Click APPLY NOW to see our Financial Inclusion Partner Job Description, find out about us and for help to apply. Roles can close early, so don't wait.
Locations
Financial Inclusion Partner in Newcastle upon Tyne, North East employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Partner in Newcastle upon Tyne, North East
✨Tip Number 1
Get to know the company! Research their values and mission, especially around financial inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to financial well-being. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've empowered others or navigated complex welfare systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Financial Inclusion Partner in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Inclusion Partner role. Highlight your experience with welfare benefits and community support, as this will show us you're the right fit for empowering our customers.
Showcase Your People Skills: We want to see your fabulous communication skills in action! Use examples in your application that demonstrate how you've built positive relationships and supported people from diverse backgrounds. This is key for us!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. No fluff, just the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you brush up on the welfare benefit system and local authority processes. Familiarise yourself with the key issues around financial inclusion and be ready to discuss how you can empower customers towards financial independence.
✨Showcase Your People Skills
As a Financial Inclusion Partner, you'll be working closely with diverse communities. Prepare examples of how you've built positive relationships and supported individuals in the past. Highlight your communication skills and ability to relate to people from all backgrounds.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully navigated challenges related to financial advice or tenancy sustainment. Be ready to explain how you approached these situations and the outcomes you achieved.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest and helps you understand how you can contribute to their mission of enhancing financial well-being in the community.