At a Glance
- Tasks: Lead a team in income collection and support customers with financial inclusion.
- Company: Join a top-rated organisation focused on community and customer service.
- Benefits: Enjoy 34 days leave, flexible working, and a health cash plan.
- Other info: Work from home with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and income collection is essential.
The predicted salary is between 37394 - 37394 £ per year.
Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working. Home based role - covering patches across Hertfordshire, Cambridgeshire, Essex and Bedfordshire.
You have a fantastic opportunity to join our income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
What you’ll do:
- You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion.
- Develop effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice.
- Identify regional trends.
- Lead on work with the financial inclusion partners to help customers who need support with their income.
- Collaborate with Income housing managers on specific campaigns to reduce arrears.
- Work collaboratively with colleagues, customers, partners and external agencies to achieve best outcomes.
- Manage the impact of welfare reform provisions, ensuring ongoing efficient and effective advice and support service to customers.
- Provide active and effective leadership, guidance, coaching and supervision to colleagues.
Why join us:
You’ll have space to use your judgement and lead in a way that feels human and practical. You’ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time.
You have:
- Worked in housing before and understand income collection, housing management, housing law, and ideally universal credit and leasehold/shared ownership.
- Ability to collect, prepare and analyse information and reports with appropriate detail, clarity and evidence for management use.
- Experience in the delivery of income recovery/arrears management/credit control.
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- Experience of people management.
The practical bits:
- You will work Monday to Friday but there is flexibility in the hours you work.
- You will be home based but required to support work across the central region and will need a car for travel.
- You will mainly work at home, but you will be required to attend in-person training and meetings and may attend court on occasions.
- You need an Enhanced DBS check (we pay).
- You will need a vehicle insured for business purposes to get from A to B. The great news is that we’ll pay your mileage!
What’s in it for you?
34 days leave, rising to 39.
Income Senior Housing Manager in London employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
StudySmarter Expert Advice🤫
We think this is how you could land Income Senior Housing Manager in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Home Group Limited and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Income Senior Housing Manager in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Home Group Limited. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Home Group Limited
✨Showcase Your Adaptability
Given that this is a temporary HR role at Home Group Limited, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Home Group Limited uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Home Group Limited.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Home Group Limited.
