About the role Salary £32,262 per annum plus great benefits including Health Cash Plan
Home, a place where you belong If youre tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. Youll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing youve made a real difference.
What youll do Oversee maintenance works and make sure quality standards are met. Act as the key contact for customers during repairs and resolve issues fast. Represent the customer voice with contractors and internal teams. Analyse feedback and data to drive improvements in service delivery. Support teams to keep homes safe, compliant and maintained to a high standard.
Why join us Youll have the freedom to shape your diary and the backing of a brilliant team. Well invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UKs Great Places to Work! We cant offer a CoS for this role
You have Experience overseeing maintenance works through to successful completion. Ability to explain technical details in a way customers understand. Strong stakeholder skills and confidence to hold others to
Estate Liaison Officer in London employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
