Job Description
About the roleSalary £29,828 per year depending on skills and experienceand great benefits including Health Cash PlanHome, a place where you belongJoin us in our fantastic role of Aftercare Coordinator, where youll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.
What youll doUsing your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.
Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems. Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.
Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement.
Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints.
Why join usYoull join our Senior Development & Delivery Manager and the wider Development & Delivery team, who are super passionate about what they do and working together to drive improvements and delight their customers! Come and be part of one of the UKs Great Places to Work! We cant offer a CoS for this roleYou haveA good understanding of Building Regulations and NHBC technical standards.
Experience in construction and new homes for sale with a technical background or qualification.
An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers.
Stronger togetherWe do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bitsTemporary (12 months), full time (37.5 hpw)Hybrid role with minimum 2 days in the office and 3 days working from homeYou must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.
Whats in it for you?34 days leave, rising to 39 (this includes bank holidays and a me day).Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and moreMatching pension contribution (up to 7% and life insurance of 3x basic salary)Instant access to pay with StreamFamily friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause supportFinallyFor reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
Co-ordinator, Policy & Projects in London employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
