Housing Manager (Part Time) in Lincolnshire, Spalding

Job Description About the role\n \nSalary circa £32,000 per annum, depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.\n Home, a place where you belong \n \nJoin us as a Housing Manager for Homeowner (Leasehold, Freehold and Shared Ownership) income at Home Group, in our awesome Income Collections team in the Central region. You'll be our leasehold/Shared Ownership contact for income collection to ensure our income is maximised and arrears are managed. n \nWorking closely with our Housing Managers in the community and the Homeowner team, you will be actively collecting Leasehold/Shared Ownership charges. You will need to have experience of income collection. You'll join our team with a real focus on leasehold and Shared Ownership income collection.\n What you'll do \n \n• You will be proactive in leasehold/Shared Ownership income recovery and account management, driving income collection and meeting performance targets while taking a relational and person-centred approach.\n \n• You will work alongside our income Housing Managers and Financial Inclusion Partners to support customers and identify regional trends\n \n• You will work collaboratively with the Home Owner team and other Housing Manager colleagues.\n \n• You will work with Housing Managers on specific campaigns to reduce Leasehold and Shared Ownership arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits\n \n• You'll be proactively working to commercially reduce debt within the region, with a positive impact for customers\n Why join us \n \nYou'll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You'll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. n You have \n \n• You will have a background in income protection & arrears management processes, either within the housing sector or alternative commercially driven sector.\n \n• You'll understand Housing Management, Leasehold and Shared Ownership services, Housing Law, Universal Credit and Housing Benefit.\n \n• A must for this position is that you'll have experience of income and benefits knowledge to support our customers and our wider housing income collection team.\n \n• Passionate about delivering excellent customer service and have a genuine desire to help your customers.?This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.\That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!\n The practical bits \n \n• Temporary (12 months), full time (37.5 hpw). This is a hybrid role, but you will be mainly working from home. n \n• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.?n \n• Covering our properties across Hertfordshire, Essex, Cambridgeshire and Bedfordshire.\The great news is that we'll pay your mileage!?\n \n• You need an Enhanced DBS check that we pay for.\n \n• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year\n \n• 2 paid volunteering days each year\n \n• Matching pension contribution (up to 7% and life insurance of 3x basic salary)\n \n• Instant pay access with Stream\n \n• 800+ discounts on shops, holidays, days out, tech and more\n Finally \n \nFor reasonable adjustments email .