At a Glance
- Tasks: Be the voice of the customer, solving problems and managing complaints swiftly.
- Company: Home Group, a top employer focused on inclusion and wellbeing.
- Benefits: Competitive salary, health cash plan, pension contributions, and 800+ discounts.
- Other info: Flexible working options and excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and ability to manage complex complaints.
The predicted salary is between 32262 - 32262 £ per year.
Job Description
Temporary Estate Liaison Officer Salary circa £32,262 per annum negotiable based on skills and experience Temporary 12 month contract, full time (37.5 hpw)Covering Kent, East Sussex, West Sussex and parts of Surrey This role would suit a candidate based in the Crawley area We cant offer a Co S for this role Home, a place where you belong If youre tired of jobs where customers feel like an afterthought, this is your switch.
Youll be the voice of the customer, solving problems before they escalate, taking ownership of complaints and fixing issues fast.
What youll do Oversee maintenance works and make sure quality standards are met.
Manage complaints and disputes quickly and keep accurate records with strong admin skills.
Represent the customer voice with contractors and internal teams.
Analyse feedback and data to drive improvements in service delivery.
Well invest in your career with training and progression opportunities, so you can grow with us.
Excellent communication skills to explain technical details in clear, simple language.
Strong stakeholder skills and confidence to hold others to account.
Tenacity to resolve complex complaints and keep customers at the heart.
Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work !The practical bits Your patch covers Kent, West Sussex, East Sussex and parts of Surrey To get around, you need a vehicle insured for business use - we pay your mileage.
Youll work a mix of days in the community, with flexibility to work from home or at one of our offices near you Monday to Friday with flexibility built in.
You need a Basic DBS check that we pay for.
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary)800+ discounts on shops, holidays, days out, tech and more Top 20 in the UK for Wellbeing Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Estate Liaison Officer Job Description , find out about us, for help to apply and for all our benefits .
Locations
Temporary Estate Liaison Officer in Kent, Worth employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Estate Liaison Officer in Kent, Worth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Home Group Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Home Group Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Estate Liaison Officer in Kent, Worth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Home Group Limited.
How to prepare for a job interview at Home Group Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Home Group Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Home Group Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
