At a Glance
- Tasks: Lead a passionate team to empower young people in independent living skills.
- Company: Home Group, a supportive and inclusive workplace focused on community impact.
- Benefits: 34 days leave, health cash plan, career development, and great discounts.
- Other info: Hybrid working model with a focus on wellbeing and diversity.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Strong people skills and experience in team leadership or support roles.
The predicted salary is between 29000 - 29000 £ per year.
Salary: £29,000 per annum, on call shift payment of £14.30 per session plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1140 a year.
Permanent, full time (37.5 hpw) in Middlesbrough.
Home, a place where you belong. Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Elstone team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! It’s an exciting time to join us; Elstone is a new service for Home Group offering support to 16 and 17 year old young people. The service will aim to support customers to learn the independent living skills needed to ensure a successful tenancy. The service works in partnership with statutory and voluntary agencies to ensure service provision is effective, focused and responsive to individual needs. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a ‘me day’)
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do:
- Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
- You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded.
- You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
- You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.
- As an Ofsted registered service, a huge part of your role will be overseeing the quality of our support, ensuring that we are meeting the Ofsted regulations for supported housing. You will be supported in this by a Senior Client Service Manager and a Registered Manager.
You have:
- Great people skills, ability to communicate and understand where people are in their life.
- The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
- Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others.
- Experience of delivering support in a housing or care environment.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Stronger together. We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You’ll work Monday to Friday 9-5.
- This is a hybrid role, and you’ll spend some time in the office and occasionally some time working at home. The majority of your time will be spent in service.
- You’ll need an Enhanced DBS check done and we pay for that.
Find out more. Click APPLY NOW to see our Service Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
Services Manager in Humber employer: Home Group Limited
Home Group is an exceptional employer that prioritises the wellbeing and development of its employees, offering a supportive work culture where inclusion and diversity are celebrated. As a Services Manager in Middlesbrough, you will enjoy generous benefits such as 34 days of leave, a health cash plan, and opportunities for career advancement, all while making a meaningful impact on the lives of young people in your community. Join us to lead a dedicated team in delivering person-centred support and create a positive environment for both colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager in Humber
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Home Group Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Home Group Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Home Group Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Home Group Limited. Apply directly through us to stand out!
We think you need these skills to ace Services Manager in Humber
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Home Group Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Home Group Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
