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- Tasks: Support customers and communities by delivering high-quality housing services.
- Company: Join Home Group, one of the UK's top 10 Great Places to Work!
- Benefits: 34 days leave, paid volunteering time, and great discounts.
- Other info: Enjoy hybrid working and a supportive team environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management or strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Salary: £32,000 p.a. plus matching pension contributions and health cash plan.
Permanent, 2 x full time (37.5 hpw) positions available in Yorkshire.
This is a great opportunity for a Housing Manager to join Home Group's Regional Housing Team covering East Coast and Yorkshire. As a Housing Manager, you will be the frontline, face-to-face support for our customers and communities, playing a key role in delivering high-quality housing services. This is a varied and rewarding role, ideal for someone who enjoys working directly with customers, building strong neighbourhoods, and tackling issues such as anti-social behaviour head on.
You may already have experience as a Housing Manager or bring strong face-to-face customer service experience from a similar sector, with a real passion for neighbourhood management.
Patches covered:
- Patch 1 - Leeds, Castleford, Selby
- Patch 2 - Newsham, Richmond, Sherburn-in-Elmet
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a 'me day')
- Paid time off for volunteering
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do:
- Understand the community that you work in for our general needs, shared ownership and leasehold customers on your patch.
- Develop and maintain a community plan in collaboration with our customers and external stakeholders.
- Represent Home Group in our communities, carrying out core housing management tasks including estate and block inspections, anti-social behaviour casework and tenancy matters.
- Work closely with our legal team, who will support in progressing cases.
- Have involvement across our other housing management functions.
Why join us:
This is more than a job; it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary and do something that really matters then come and be part of one of the UK’s top 10 Great Places to Work!
You have:
- A background in housing management processes, either within the housing sector or a similar sector.
- An understanding of housing management, housing law and customer service.
- A passion for delivering excellent customer service and a genuine desire to help your customers.
- Resilience to handle challenges, especially when dealing with ASB and complaints.
- Confidence in working with external partners and stakeholders such as local authorities and statutory departments.
The practical bits:
- Hybrid working which involves working from home, in the community and occasional office working.
- You will manage your own diary and be accountable for achieving KPIs.
- You will need to be able to drive and have access to a vehicle insured for business purposes. We will pay your business mileage to cover this use!
- You’ll need an Enhanced DBS check done, and we pay for that.
- We’re looking to recruit colleagues who are well placed to travel across these 2 patches, as the role involves regular, estate-based work, including around three days a week working in the community.
Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email JBRP1_UKTJ.
Housing Manager in Humber employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in Humber
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of a Housing Manager and be ready to share those stories.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the role. Ask about their community initiatives or how they support their staff in tackling challenges like anti-social behaviour.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the Housing Manager position.
We think you need these skills to ace Housing Manager in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Manager role. Highlight your relevant experience in housing management and customer service, and don’t forget to mention any specific achievements that showcase your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for community work and how you can contribute to Home Group. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Resilience: This role can be challenging, so make sure to highlight your resilience and problem-solving skills in your application. Share examples of how you've tackled tough situations in the past, especially in customer-facing roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the communities you'll be working in. Understand their needs, challenges, and strengths. This will show your potential employer that you're genuinely interested in making a difference and are prepared to engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer service situations, especially in challenging scenarios like anti-social behaviour. Highlight your resilience and problem-solving skills, as these are crucial for a Housing Manager role.
✨Familiarise Yourself with Housing Law
Brush up on relevant housing laws and regulations that pertain to the role. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your commitment to providing high-quality housing services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the community plans, how success is measured in the role, or the support available for dealing with complex cases. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.