At a Glance
- Tasks: Manage leasehold income collection and provide top-notch customer service.
- Company: Join Home Group, one of the UK's top 10 Great Places to Work!
- Benefits: Earn £32,000 per year plus a Health Cash Plan.
- Other info: Enjoy supportive training and a friendly team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income collection and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
About the role Salary £32,000 per year + Health Cash Plan Home, a place where you belong Join us as a Housing Manager for leasehold income at Home Group, in our awesome new Income Collections team in the Central region.
Youll be our leasehold contact for income collection to ensure our income is maximised and arrears are managed.
Youll provide first class customer service, delivering our customer promise every day!
Working closely with our Housing Managers in the community and the leasehold team, you will be actively collecting leasehold charges.
You will need to have experience of income collection.
Come and showcase your skills!
Youll join our team with a real focus on leasehold income collection.
What youll do You will be proactive in leasehold income recovery and account management, driving income collection and meeting performance targets while taking a relational and person-centred approach.
You will work alongside our income housing managers and Financial Inclusion Partners to support customers and identify regional trends.
You will work collaboratively with the leasehold team and other housing manager colleagues.
You will work with housing managers on specific campaigns to reduce leasehold arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
Youll be proactively working to commercially reduce debt within the region, with a positive impact for customers.
Why join us This is more than a job, its a place where you feel valued.
You get great training, support from friendly colleagues and a chance to make a real difference every day.
Be part of one of the UKs top10 Great Places to Work!We cant offer a Co S for this role.
You have You will have a background in income protection
Housing Manager - Leasehold Income employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
