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- Tasks: Support customers with tenancy management and ensure their homes are safe and well-maintained.
- Company: Join a top ten Great Place to Work in the UK, dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 high street discounts.
- Why this job: Make a real impact on people's lives while working in a diverse and supportive team.
- Qualifications: Experience in housing management and a proactive attitude are essential.
- Other info: Flexible shifts and a fun team culture with regular social activities.
The predicted salary is between 21800 - 22200 £ per year.
Housing Management Coordinator
Norwich
Permanent, full time (37.5 hpw)
Salary £25,838 – £26,645 per annum, plus great benefits including Health Cash Plan
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team here in Norwich. As our Housing and Property Guru, youll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, youll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!
Typical day as a Housing Management Coordinator
- Our customer group includes ex-offenders, substance users and other vulnerabilities.
- Making sure that our customers properties are homes they can be proud of, youll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, youll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who needs our help and for maximum occupancy, youll turn around vacant or void roomswithin set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
- Experience in managing a housing management caseload and overseeing landlord and housing management duties
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A can do positive attitude, youre proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review
Our team
Youll join James and our Ripley Project team, were super passionate about what we do! Were really proud of the diversity in our team and the great mix of work experience we all have.
Everyone is unique and brings their own skills and identity to the role. Were a supportive bunch and like to have regular team building & social activities such as mini golf, escape rooms or just going out for lunch.
Job details
- The working pattern will consist of a mixture of shifts from Sunday – Thursday between 08:30 – 20:00.
- Based at our service in Norwich youll spend your time predominantly at Rosary Road or Barnard\’s Yard.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
- Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you?
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about ourbenefits on our website.
Find out more
Click APPLY NOW to see ourHousing Management Coordinator Job Description, find out aboutus and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.
Finally, do let us know if theres anything we can do, to help you shine in our process at
Housing Management Coordinator in Norwich employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Coordinator in Norwich
✨Tip Number 1
Familiarise yourself with the specific challenges faced by the customer group you'll be working with, such as ex-offenders and substance users. Understanding their unique needs will help you demonstrate empathy and a tailored approach during your interview.
✨Tip Number 2
Showcase your experience in managing housing caseloads by preparing examples of how you've successfully supported tenants in the past. Be ready to discuss specific situations where you helped individuals maintain their tenancies or resolve issues.
✨Tip Number 3
Highlight your ability to work collaboratively with colleagues and external partners. Prepare anecdotes that illustrate your teamwork skills and how you've positively influenced others in a professional setting.
✨Tip Number 4
Demonstrate your proactive attitude by discussing any initiatives you've taken in previous roles to improve housing management processes or tenant support. This will show that you're not just reactive but also forward-thinking.
We think you need these skills to ace Housing Management Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, tenancy support, and working with vulnerable groups. Use specific examples that demonstrate your skills in managing caseloads and overseeing landlord duties.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by the customer group. Mention your proactive attitude and ability to work collaboratively, as these are key traits for the role.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to work on your initiative, and experience with technology for creating support plans and managing tenancy sign-ups. These skills are crucial for the Housing Management Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in the housing management field.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Housing Management
Make sure to express your enthusiasm for helping vulnerable customers and improving their living conditions. Share specific examples from your past experiences that demonstrate your commitment to housing management and how you've positively impacted tenants' lives.
✨Demonstrate Your Knowledge of Tenancy Support
Be prepared to discuss your understanding of tenancy support processes, including how to assist with housing benefit claims and manage rent accounts. Highlight any relevant experience you have in dealing with similar customer groups, such as ex-offenders or those with substance use issues.
✨Emphasise Your Teamwork Skills
Since the role involves collaborating with colleagues and external partners, be ready to provide examples of how you've successfully worked in a team environment. Discuss how you can offer guidance and support to your colleagues while also being proactive in your own tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as issuing warning letters or preparing rooms for new tenants. Think through potential scenarios and how you would approach them, demonstrating your ability to work independently and make sound decisions.
