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- Tasks: Be the night-time hero ensuring safety and support for our vulnerable customers.
- Company: Join Home Group, one of the UK's top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on high street brands.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Bring calmness under pressure, great communication skills, and a passion for helping others.
- Other info: Work with a diverse team and enjoy regular training and team meetings.
The predicted salary is between 25838 - 25838 £ per year.
Supported Housing Concierge - Nights Exeter, Devon
Permanent, Full Time (37.5 hpw)
Pay £12.60 per hour (Salary £25,838 per annum) plus great benefits including Health Cash Plan!
Home, a place where you belong. Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for dedicated night workers to join our specialist team. If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Typical shift as a Housing Concierge:
- First line of support for our customers when our wider team or their own support network aren’t around to help.
- Manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Help ensure that everything is clean and tidy.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK!
You bring:
- Calm under pressure with great communication skills.
- A passion for supporting the most vulnerable in society.
- Sociable and interested in people and their stories.
- People insights and keen eye for detail to spot changes in behaviour.
- Confidence to intervene in a sensitive way.
- A team player with the confidence to work alone.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team:
You’ll join Calvin, our service manager, who is passionate about ensuring the most vulnerable people in society receive person-centred support. Tracey, Emenike, and Emmanuel are also vital parts of our amazing housing concierge team and will support you as you settle in!
Job details:
- Working on a 4 week (rolling) rota between the hours of 19:00 - 07:00/07:30.
- Although you’ll work nights, this is not alone as we operate with double cover at all times.
- Regular daytime training and team meetings.
- Use technology to monitor CCTV, update customer records, complete online learning and collaborate with colleagues.
- Enhanced DBS check required, which we pay for.
What’s in it for you?
- 34 days leave (including bank holidays and a 'me day') increasing to 39 and time off for volunteering too!
- Health cash plan saving you from £1140 per annum.
- Over 800 high street discounts on groceries, holidays, and days out.
- Opportunities for career growth.
- Support for wellbeing.
Find out more by clicking APPLY NOW to see our Housing Concierge job description, find out about us, and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Housing Concierge in Exeter employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Exeter
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Housing Concierge. Understanding the nuances of managing health and safety, as well as providing support to vulnerable customers, will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight your experience in similar roles or environments. If you've worked in public service, security, or any position that required calmness under pressure and strong communication skills, be ready to share those stories when networking or interviewing.
✨Tip Number 3
Connect with current employees or alumni from similar roles on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios related to the job. Think about potential situations you might face as a Housing Concierge and how you would respond, showcasing your problem-solving skills and empathy.
We think you need these skills to ace Housing Concierge in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles that involve supporting vulnerable individuals or working in public service. Emphasise skills like communication, teamwork, and crisis management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, problem-solving, and the ability to work both independently and as part of a team. Mention any experience with health and safety protocols.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Housing Concierge. Mention how you align with the company's values and your eagerness to contribute to the well-being of the community.
How to prepare for a job interview at Home Group Limited
✨Show Your People Skills
As a Housing Concierge, you'll be interacting with vulnerable customers. Highlight your communication skills and any previous experience in public service or similar roles where you've supported others.
✨Demonstrate Calmness Under Pressure
The role requires you to manage situations on the spot. Prepare examples of how you've handled stressful situations in the past, showcasing your ability to stay calm and make quick decisions.
✨Emphasise Teamwork and Independence
While you'll be part of a team, you'll also need to work alone at times. Discuss your experiences working both independently and as part of a team, illustrating your adaptability.
✨Be Ready to Discuss Safety Protocols
Understanding health and safety is crucial for this role. Familiarise yourself with basic safety protocols and be prepared to discuss how you would ensure the safety of the building and its occupants.
