At a Glance
- Tasks: As a Housing Concierge, you'll provide support and assistance to residents during night shifts.
- Company: Join a welcoming community at Simonside House, where everyone feels at home.
- Benefits: Enjoy a competitive salary, health cash plan, and a flexible 4 on, 4 off rota.
- Other info: This is a permanent, full-time role with opportunities for personal growth.
- Why this job: Perfect for night owls who thrive in a vibrant, supportive environment with a strong sense of belonging.
- Qualifications: No specific qualifications required; just bring your enthusiasm and commitment to helping others.
The predicted salary is between 24638 - 24638 € per year.
Housing Concierge
Earn £13.45 ph or Salary £26,300 pa (pro rata), and great benefits including Health Cash Plan
Permanent, part time (18.75 hpw)
Newcastle upon Tyne
We can’t offer CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What’s in it for you?
- 34 days leave increasing to 39 (including bank hols and a “me day”)
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
What you’ll do
- If you want a quiet and calm (night) security job, then this is not the job for you!
- There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!
You have
- Calm under pressure with great communication skills
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- You get a kick out of supporting the most vulnerable in society (maybe you've worked in public service). You know what’s required to look after the public and our customers too.
- You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
The practical bits
- You will be based at Cedar House.
- Working on a rolling rota between the hours of 20.15 and 07.20am
- Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You’ll need an Enhanced DBS check done (we pay for it)
For reasonable adjustments email recruitment@homegroup.org.uk
Housing Concierge in Newcastle upon Tyne employer: Home Group Limited
As a Housing Concierge at Simonside House in Heaton, Newcastle, you will be part of a supportive and inclusive work culture that values your contributions and offers excellent benefits, including a Health Cash Plan. With a focus on employee growth and development, this role provides unique opportunities to make a meaningful impact in the community while enjoying a flexible 4-night on, 4-night off rota that suits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with the specific duties of a Housing Concierge. Understanding the role's responsibilities, such as providing excellent customer service and ensuring the safety of residents, will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Highlight your experience in customer-facing roles. If you've worked in hospitality or any service industry, be ready to share examples of how you handled challenging situations and provided exceptional service, especially during night shifts.
✨Tip Number 3
Show your enthusiasm for working night shifts. Since this role requires a unique schedule, express your willingness and ability to adapt to night work, and mention any previous experience you have in similar hours.
✨Tip Number 4
Research StudySmarter and our values. Being knowledgeable about our mission and how we operate can help you align your answers with what we stand for, making you a more attractive candidate for the Housing Concierge position.
We think you need these skills to ace Housing Concierge in Newcastle upon Tyne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Housing Concierge. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or hospitality roles. Emphasise any night shift experience or roles that required strong communication skills.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the position and explain why you are a good fit. Mention your ability to work night shifts and your commitment to providing excellent service to residents.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Group Limited
✨Show Your Night Owl Skills
Since the role is for a Housing Concierge working nights, highlight your ability to stay alert and focused during late hours. Share any previous experiences where you thrived in night shifts or similar environments.
✨Demonstrate Customer Service Excellence
This position involves interacting with residents, so be prepared to discuss your customer service skills. Provide examples of how you've handled difficult situations or gone above and beyond to assist others.
✨Familiarise Yourself with the Role
Research what a Housing Concierge does and the specific responsibilities involved. Understanding the job description will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the Housing Concierge. This shows your enthusiasm and engagement with the role.
