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For Companies At a Glance
- Tasks: As a Housing Concierge, you'll provide support and assistance to residents during night shifts.
- Company: Join a welcoming community at Simonside House, where everyone feels at home.
- Benefits: Enjoy a competitive salary, health cash plan, and a flexible 4 on, 4 off rota.
- Why this job: Perfect for night owls who thrive in a vibrant, supportive environment with a strong sense of belonging.
- Qualifications: No specific qualifications required; just bring your enthusiasm and commitment to helping others.
- Other info: This is a permanent, full-time role with opportunities for personal growth.
The predicted salary is between 24638 - 24638 ÂŁ per year.
Overview
Supported Housing Concierge
Earn ÂŁ12.60 per hour or Salary ÂŁ24,638 pa, sleep in payment and great benefits including Health Cash Plan
Permanent, Full Time (37.5 hpw), detail working pattern here e.g. rota night working
Cedar House, Newcastle Upon Tyne
We cannot offer a CoS for this role.
Home, a place where you belong
What youâll do
Weâre looking for new Supported Housing Concierges to join our growing teams. If you want a quiet and calm (night) security job, then this is not the job for you!
Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
- There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
- The first line of support for our customers when our wider team or their own support network arenât around to help!
- Youâll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Finally, if there is time, youâll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, youâre free to bring your best self to work and grow in a way that suits you. Be part of one of the UKâs top 10 Great Places to Work!
You bring
- Calm under pressure with great communication skills
- You get a kick out of supporting the most vulnerable in society (maybe youâve worked in public service). You know whatâs required to look after the public and our customers too.
- Youâre sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- A team player with the confidence to work alone. Donât worry youâll have the full back up of our wider team including our out of hours emergency support team.
Stronger together
We do our best work when weâre ourselves. Thatâs why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work
The practical bits
- You will be based at Cedar House.
- Working on a rolling rota between the hours of 20:15 and 07:20am, working: 4 nights on and 4 nights off.
- Although youâll work nights and lone work, we do get together regularly (in the daytime) for training and team meetings.
- Able to use technology to monitor CCTV, update records
- Youâll need an Enhanced DBS check done and we pay for that.
Whatâs in it for you?
- 34 days leave (includes bank hols and a âme dayâ to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from ÂŁ1140 per annum. Weâll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when youâre ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, thatâs why weâre the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Find out more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so donât delay or you might miss out.
Finally, do let us know if thereâs anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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Housing Concierge employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Housing Concierge
â¨Tip Number 1
Familiarise yourself with the specific duties of a Housing Concierge. Understanding the role's responsibilities, such as providing excellent customer service and ensuring the safety of residents, will help you demonstrate your suitability during any discussions.
â¨Tip Number 2
Highlight your experience in customer-facing roles. If you've worked in hospitality or any service industry, be ready to share examples of how you handled challenging situations and provided exceptional service, especially during night shifts.
â¨Tip Number 3
Show your enthusiasm for working night shifts. Since this role requires a unique schedule, express your willingness and ability to adapt to night work, and mention any previous experience you have in similar hours.
â¨Tip Number 4
Research StudySmarter and our values. Being knowledgeable about our mission and how we operate can help you align your answers with what we stand for, making you a more attractive candidate for the Housing Concierge position.
We think you need these skills to ace Housing Concierge
Some tips for your application đŤĄ
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Housing Concierge. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or hospitality roles. Emphasise any night shift experience or roles that required strong communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain why you are a good fit. Mention your ability to work night shifts and your commitment to providing excellent service to residents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Group Limited
â¨Show Your Night Owl Skills
Since the role is for a Housing Concierge working nights, highlight your ability to stay alert and focused during late hours. Share any previous experiences where you thrived in night shifts or similar environments.
â¨Demonstrate Customer Service Excellence
This position involves interacting with residents, so be prepared to discuss your customer service skills. Provide examples of how you've handled difficult situations or gone above and beyond to assist others.
â¨Familiarise Yourself with the Role
Research what a Housing Concierge does and the specific responsibilities involved. Understanding the job description will help you answer questions more effectively and show your genuine interest in the position.
â¨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the Housing Concierge. This shows your enthusiasm and engagement with the role.