Housing Concierge

Housing Concierge

St Austell Full-Time No home office possible
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Home Group Limited

At a Glance

  • Tasks: Be the night-time hero ensuring safety and support for our vulnerable customers.
  • Company: Join Home Group, a top-rated workplace dedicated to making a difference in people's lives.
  • Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on everyday essentials.
  • Why this job: Make a real impact while working in a supportive and diverse environment.
  • Qualifications: Bring great communication skills and a passion for helping others; experience in public service is a plus.
  • Other info: Work Saturday and Sunday nights with opportunities for training and team bonding.

Housing Concierge

Earn Β£12.60 per hour (Β£24,638 per annum, pro rata), great benefits including Health Cash Plan

Permanent, Part time (31.5 hpw)

St Austell, Cornwall

TO START IN APRIL 2026

We cant offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than xwzovoh snoozing away like the rest of us? Were looking for a dedica
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Please click on the apply button to read the full job description

Housing Concierge employer: Home Group Limited

Home Group is an exceptional employer, offering a supportive and inclusive work culture where every team member can truly be themselves. With generous benefits such as 34 days of leave, a health cash plan, and extensive employee growth opportunities, you will find meaningful and rewarding employment while making a positive impact on the lives of vulnerable customers in St Austell, Cornwall.
Home Group Limited

Contact Detail:

Home Group Limited Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Housing Concierge

✨Tip Number 1

Familiarise yourself with the specific responsibilities of a Housing Concierge. Understanding the nuances of managing health and safety, as well as providing support to vulnerable customers, will help you demonstrate your suitability for the role during any discussions.

✨Tip Number 2

Highlight any relevant experience you have in public service or similar roles. If you've worked in environments where you had to think on your feet or manage sensitive situations, be ready to share those stories when you get the chance.

✨Tip Number 3

Showcase your communication skills by engaging with our team or community before applying. This could involve reaching out on social media or attending local events, which can give you insights into our culture and values.

✨Tip Number 4

Prepare to discuss how you handle pressure and conflict. Since the role involves working nights and potentially dealing with challenging situations, having examples ready will demonstrate your calmness and capability in such scenarios.

We think you need these skills to ace Housing Concierge

Excellent Communication Skills
Calm Under Pressure
Attention to Detail
Problem-Solving Skills
Ability to Work Alone and as Part of a Team
Customer Service Orientation
Conflict Resolution Skills
Basic Health and Safety Knowledge
Technology Proficiency (CCTV Monitoring, Record Keeping)
Empathy and Understanding of Vulnerable Populations
Situational Awareness
Time Management Skills
Adaptability
Physical Stamina for Patrolling and Cleaning Tasks

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience, especially in public service or roles that involve supporting vulnerable individuals. Emphasise skills like communication, teamwork, and problem-solving.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Use specific examples from your past experiences that demonstrate your suitability for the role.

Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, ability to work alone, and experience with technology like CCTV monitoring. Make it clear how these skills will benefit the team and the customers.

Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Housing Concierge. Mention how you align with the company's values and your eagerness to contribute positively to the lives of the customers.

How to prepare for a job interview at Home Group Limited

✨Show Your Night Owl Skills

Since this role requires working through the night, be prepared to discuss your ability to stay alert and focused during late hours. Share any previous experiences that demonstrate your capability to handle night shifts effectively.

✨Demonstrate Calmness Under Pressure

The job involves managing situations on the spot, so highlight instances where you've successfully handled stressful situations. Use examples that showcase your problem-solving skills and ability to remain calm when things get tough.

✨Emphasise Your People Skills

As a Housing Concierge, you'll be interacting with vulnerable customers. Talk about your experience in public service or similar roles where you supported individuals. Show your interest in people and how you build rapport with them.

✨Be Ready to Discuss Teamwork and Independence

This role requires both teamwork and the ability to work alone. Prepare to discuss how you've collaborated with others in the past while also being confident in taking initiative when necessary. Balance is key!

Housing Concierge
Home Group Limited
Location: St Austell
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