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- Tasks: Be the night hero ensuring safety and support for our vulnerable customers.
- Company: Join Home Group, a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plans, and over 800 discounts!
- Why this job: Make a real impact while working in a supportive and diverse environment.
- Qualifications: Bring calmness under pressure and a passion for helping others.
- Other info: Work with a fantastic team and grow your career with us!
The predicted salary is between 20800 - 25838 £ per year.
Supported Housing Concierge - Nights
Exeter, Devon
Permanent, Full Time (37.5 hpw) Pay £12.60 per hour (Salary £25,838 per annum) plus great benefits including Health Cash Plan!
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for dedicated night workers to join our specialist team. If you're as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Typical shift as a Housing Concierge
If you want a bustling night security job, then this is the job for you! There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
- The first line of support for our customers when our wider team or their own support network aren't around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- If there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK!
You bring
- Calm under pressure with great communication skills
- You get a kick out of supporting the most vulnerable in society (maybe you've worked in public service, or the military). You know what's required to look after the public and our customers too.
- You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- A team player with the confidence to work alone. Don’t worry! You’ll have the full back up of our wider team including our out of hours emergency support team.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Calvin our service manager, who joined Home Group as a night Support Coordinator and is now managing the service. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society receive person centred support. Tracey, Emenike and Emmanuel are also vital parts of our amazing housing concierge team and will support you as you settle in!
Job details
- Working on a 4 week (rolling) rota between the hours of 19:00 - 07:00/07:30
- Although you'll work nights this is not alone as we operate with double cover at all times. We do get together regularly in the daytime for training and team meetings.
- You’ll be able to use technology to monitor CCTV, update customer records, complete online learning and collaborate with colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Learn more about our benefits on our website.
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process.
Housing Concierge employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable customers. Understanding their challenges and how to support them will show your commitment to the role and help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in public service or roles that required a calm demeanour under pressure. This will demonstrate your ability to handle the responsibilities of a Housing Concierge effectively.
✨Tip Number 3
Prepare examples of situations where you've successfully managed conflict or intervened in sensitive scenarios. This will showcase your problem-solving skills and your ability to think on your feet, which are crucial for this position.
✨Tip Number 4
Research Home Group's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles that involve customer support or security. Emphasise any experience you have working with vulnerable individuals or in public service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable people and your ability to remain calm under pressure. Use specific examples from your past experiences to demonstrate your skills and suitability for the role.
Showcase Your Communication Skills: Since the role requires great communication skills, consider including a section in your application that highlights your ability to interact with diverse groups of people. Mention any relevant training or experiences that showcase these skills.
Highlight Teamwork and Independence: The job requires both teamwork and the ability to work independently. Make sure to mention experiences where you successfully collaborated with others as well as instances where you took initiative on your own.
How to prepare for a job interview at Home Group Limited
✨Show Your People Skills
As a Housing Concierge, you'll be interacting with vulnerable customers. Highlight your communication skills and any previous experience in public service or similar roles where you've supported others.
✨Demonstrate Calmness Under Pressure
The role requires you to think on your feet and manage situations effectively. Prepare examples from your past where you've successfully handled stressful situations or emergencies.
✨Familiarise Yourself with the Job Description
Understand the key responsibilities of the role, such as health and safety management and maintaining a secure environment. Be ready to discuss how your skills align with these tasks.
✨Express Your Passion for Helping Others
Convey your enthusiasm for supporting vulnerable individuals. Share personal stories or motivations that drive your desire to make a positive impact in people's lives.
