At a Glance
- Tasks: Lead a team to manage income collection and deliver excellent customer services.
- Company: Join a supportive organisation that values inclusion and diversity.
- Benefits: Enjoy 34 days leave, flexible working, and a health cash plan.
- Other info: Home-based role with travel across the central region and great career growth opportunities.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 37394 - 37394 £ per year.
Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working.
You have a fantastic opportunity to join our income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion, developing effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice, and identify regional trends.
You will lead on work with the financial inclusion partners to help customers who need support with their income. You will also lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
You will manage the impact of welfare reform provisions, ensuring ongoing efficient and effective advice and support service to customers to manage risk on rent income levels. You’ll flex both your housing knowledge and leadership skills while shaping income services that really matter to customers.
You should have experience in housing, understand income collection, housing management, housing law, and ideally universal credit and leasehold and shared ownership. You should be passionate about delivering excellent customer service and have a genuine desire to help your customers.
You will need the people skills to take others with you, to help others grow, as well as the confidence to challenge behaviours misaligned to our values. Inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
You will work Monday to Friday but there is flexibility in the hours you work. You will be home based but required to support work across the central region and will need a car for travel. You will work mainly at home, but you will be required to attend in-person training and meetings and may need to attend court on occasions.
You need an Enhanced with barring list DBS check (we pay). The great news is that we offer 34 days leave, rising to 39 (this includes bank holidays and a ‘me day’). We provide matching pension contributions (up to 7%) and life insurance of 3x basic salary, along with 800+ discounts on shops, holidays, days out, tech and more. We also have family-friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Senior Housing Manager Job Description, find out about us, for help to apply and for all our benefits.
Senior Housing Administrator/Customer Services in Hertford employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary of £37,394 per annum along with generous leave entitlements that increase to 39 days. Our inclusive work culture fosters collaboration and support, allowing you to make a meaningful impact in the communities we serve while enjoying flexible working arrangements and a comprehensive benefits package, including a health cash plan and extensive discounts.
