About the role
Salary £26,300 per annum, and great benefits including Health Cash Plan
Home, a place where you belong
This is a great job opportunity to join Home Groups awesome housing team in Teesside, County Durham and North Yorkshire . Providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What you'll do
• Be visible and proactive on our estates to build strong links with our communities
• Support housing managers with their patches to improve neighbourhoods
• Handle tasks like managing compliance cases, liaising with contractors, including grounds maintenance and cleaning, assisting with estate inspections, and undertaking desk based administrative duties, including issuing letters and carrying out system cleansing.
• Complete and record routine safety checks in buildings and communities
• Keep admin up to date, including records, ordering and arranging payments for works
Why join us
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.
You have
• A positive, can-do attitude, stay organised and take initiative
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• Knowledge of housing management and housing law, universal credit is a bonus, not a must
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you'll spend much of your time lone working in our local estates.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
• You'll work 1 day a week in the office, 1-2 days a week in the community, and from home in between.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary
• You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage)
• You'll need a Standard DBS check done and we pay for that
What's in it for you?
• 34 days leave (this includes
Community Housing Assistant in Hartburn employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
