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- Tasks: Lead a caring team to empower customers with learning disabilities.
- Company: Join a top-rated workplace focused on inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts galore!
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Great people skills and experience in leading teams preferred.
- Other info: Flexible part-time hours with opportunities for professional development.
The predicted salary is between 27338 - 28890 £ per year.
Earn £27,338 to £28,890 [pro rata] and great benefits including Health Cash Plan.
Permanent, part time (30 hpw) Gateshead - Swanway and Winlaton.
Home, a place where you belong. Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Gateshead LD team based at Winlaton to deliver person centred housing related support and make it a Great Place To Work for our colleagues!
Youll manage our services which house customers with learning disabilities at Swanway and Winlaton. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What youll do:
- Leading our team of coordinators and concierge, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
- Youll coach your team and manage individual and team performance.
- Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded.
- Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
- Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.
Why join us:
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Come and be part of one of the UKs Great Places to Work!
You have:
- Great people skills, ability to communicate and understand where people are in their life.
- The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
- Ideally, youll have experience of leading a team, and have the knack for empowering and developing others.
- Experience of delivering support in a housing or care environment.
The practical bits:
- Work pattern: 30hrs over 5 days, Mon-Fri.
- Able to use technology for support work record keeping and housing management.
- Youll need an Enhanced DBS check done and we pay for that.
Whats in it for you?
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
Click APPLY NOW to see our Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so dont wait.
Services Manager in Gateshead employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager in Gateshead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Services Manager role!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions for a Services Manager and get comfortable talking about your experience and how you can empower your team.
✨Tip Number 3
Show your passion! When you’re in an interview, let your enthusiasm for supporting customers and leading a team shine through. Share stories that highlight your skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show you’re genuinely interested in the position.
We think you need these skills to ace Services Manager in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Services Manager. We want to see how you can lead our team and empower customers, so don’t hold back on showcasing your relevant experience!
Showcase Your People Skills: Since this role is all about leading a team and connecting with customers, let your personality shine through! Share examples of how you've effectively communicated and built relationships in previous roles. We love seeing that human touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’re the perfect fit for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you get all the latest updates. Plus, it shows you’re keen to join our amazing team at Home Group!
How to prepare for a job interview at Home Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Services Manager role. Familiarise yourself with the key responsibilities like leading a team, managing performance, and promoting the service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Services Manager, great people skills are essential. Prepare examples of how you've effectively communicated and empowered others in previous roles. Think about times when you've advocated for customers or challenged behaviours that didn't align with your values—these stories will resonate well with the interviewers.
✨Demonstrate Your Leadership Style
Be ready to discuss your leadership approach. How do you coach and develop your team? Share specific instances where you've successfully led a team in a housing or care environment. Highlight your ability to create a supportive atmosphere that empowers both colleagues and customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you determine if this is the right fit for you. Remember, you want to find a place where you truly belong!