At a Glance
- Tasks: Support customers in managing their tenancies and ensure their homes are safe and well-maintained.
- Company: Join a top-rated workplace focused on inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, discounts, instant pay access, and a matching pension.
- Other info: Work in a supportive team environment with excellent training opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and a proactive, positive attitude.
The predicted salary is between 27500 - 27500 £ per year.
Pay £27,500 per annum pro rata, plus great benefits including Health Cash Plan.
This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to secure, long-term accommodation!
What you'll do:
- Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who need our help and for maximum occupancy, you'll turn around vacant or void rooms/bed spaces/properties within set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work!
Experience required:
- Experience in managing a housing caseload and handling landlord and housing management duties.
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A can-do positive attitude, you're proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners.
The practical bits:
- Work pattern will be between 8.00am - 4.00pm Monday - Thursday.
- Based at our service in Sunderland, there is an expectation you offer housing management support across other services in the area if required.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign-ups.
- You'll need an Enhanced DBS check done and we pay for that.
What's in it for you?
- 34 days leave, rising to 39 (including bank holidays and a me day to use for whatever you fancy).
- 800+ discounts on shops, holidays, days out, tech and more.
- Instant pay access with Stream.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Top 20 in the UK for Wellbeing.
Housing Management Coordinator in Gateshead employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
