At a Glance
- Tasks: Support customers in managing their tenancies and ensure their homes are safe and well-maintained.
- Company: Join a top-rated employer focused on inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, discounts, flexible hours, and a matching pension.
- Other info: Flexible working hours and travel around beautiful Falmouth and Camborne.
- Why this job: Make a real difference in people's lives every day while feeling valued.
- Qualifications: Experience in housing management and a proactive, positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation.
What you’ll do:
- Making sure that our customers' properties are homes they can be proud of, we’ll support them by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, ensuring that these are received on their rent account.
- When necessary, issue and sign warning letters and notices which may lead to attending court.
- Prepare rooms for the next customers so we can maximise occupancy; we’ll turn around vacant or void rooms, bed spaces, or properties within set timescales.
- Ensure we are health and safety compliant and that maintenance standards are met.
Why join us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
Qualifications:
- Experience in managing a housing caseload and handling landlord and housing management duties.
- Know‑how of re‑letting rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A 'can do' positive attitude; proactive and well‑organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners; disability-confident.
The practical bits:
- Monday to Friday 9-5pm.
- Flexible working hours (or we’re open to agreeing a work pattern with you).
- Based at our service in Falmouth, you’ll spend your time travelling around the properties in our Falmouth and Camborne patch.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign‑ups.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
- 34 days leave, rising to 39 (including bank holidays and a 'me day' to use for whatever you fancy).
- 800+ discounts on shops, holidays, days out, tech and more.
- Instant pay access with Stream.
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Top 20 in the UK for Wellbeing.
Housing & Tenancy Lead — Create Safe, Ready Homes in Falmouth employer: Home Group Limited
Join Home Group as a Housing & Tenancy Lead in Falmouth, where your role is not just a job but a chance to make a meaningful impact on people's lives. With a strong focus on employee wellbeing, you'll enjoy flexible working hours, extensive training, and a supportive team culture that values diversity and inclusion. Benefit from generous leave, a matching pension scheme, and access to over 800 discounts, all while contributing to creating safe and ready homes for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Tenancy Lead — Create Safe, Ready Homes in Falmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy support and housing management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference in the community.
We think you need these skills to ace Housing & Tenancy Lead — Create Safe, Ready Homes in Falmouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for housing and tenancy support shine through. We want to see that you genuinely care about making a difference in our customers' lives!
Tailor Your Experience:Make sure to highlight your relevant experience in managing housing caseloads and handling landlord duties. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective and how it can contribute to our team’s success!
Apply Through Our Website:For the best chance of joining us, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board to help create safe, ready homes!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housing management and tenancy support. Familiarise yourself with common issues like housing benefit claims and the process of re-letting properties. This will show that you're not just interested in the role but also understand the challenges involved.
✨Showcase Your Experience
Be ready to discuss your previous experience managing a housing caseload. Prepare specific examples where you've successfully handled landlord duties or tenancy actions. This will help demonstrate your capability and give the interviewer confidence in your skills.
✨Emphasise Teamwork
Since the role involves collaborating with colleagues and external partners, highlight your ability to work well in a team. Share examples of how you've positively influenced others and contributed to a supportive work environment. This will align with their values and show you're a good fit.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, and how they support their staff. This not only shows your interest in the role but also helps you gauge if it's the right fit for you. Plus, it makes for a more engaging conversation!
