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- Tasks: Ensure customer safety, monitor CCTV, and support residents during night shifts.
- Company: Home Group, one of the UK's top 10 Great Places to Work.
- Benefits: Earn £12.60 ph, enjoy 34 days leave, and access health cash plans.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: Calm under pressure with strong communication skills and a passion for helping others.
- Other info: Join a supportive team and enjoy great training and career growth.
The predicted salary is between 24638 - 27400 £ per year.
Earn £12.60 ph or Salary £24,638 pa and great benefits including Health Cash Plan.
Permanent Full time (37.5 hpw), working night shifts on a rota in Falmouth, Cornwall. POSITION IS AVAILABLE FROM 1ST APRIL 2026.
Home, a place where you belong. Calling all night owls! We are looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do:
- Walk around the building checking CCTV, fire doors and communal areas.
- Greeting customers and visitors, picking up repairs or cleaning.
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- Monitor and respond to incidents calmly, quickly and fairly.
- Work with colleagues and partners to manage anti-social behaviour.
Why join us:
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- Calm under pressure with great communication skills.
- Passion and experience in supporting others, either personally or professionally.
- Good judgement and clear communication.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- Work from our property in Falmouth.
- Working on rota, covering 7 nights a week between the hours of 7pm and 5am.
- Although you’ll work nights/lone work, we do get together regularly in the daytime for training and team meetings.
- Able to use technology to monitor CCTV, update records and communicate with colleagues.
- You’ll need an Enhanced DBS check done (we pay for it).
What’s in it for you?
- 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email South West Supported Portfolio.
Housing Concierge in Falmouth employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Falmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the housing sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for a Housing Concierge role and practice your responses. Show them you’re calm under pressure and ready to support customers with confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our fantastic benefits!
We think you need these skills to ace Housing Concierge in Falmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Concierge role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since great communication is key for this role, don’t forget to demonstrate your ability to communicate clearly and effectively in your written application. We love seeing candidates who can express themselves well!
Highlight Relevant Experience: Whether it’s personal or professional, share any experience you have in supporting others or managing challenging situations. We’re looking for those who can stay calm under pressure, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, so don’t hesitate!
How to prepare for a job interview at Home Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, greeting customers, and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Housing Concierge, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully handled difficult situations or provided support. This will highlight your ability to stay calm under pressure and your passion for helping others.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to intervene in sensitive situations or manage anti-social behaviour. Be ready to discuss how you approached these challenges and what the outcomes were. This will showcase your good judgement and quick thinking, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle specific incidents. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
