About the role Salary £32,262 per annum plus great benefits including Health Cash Plan Home, a place where you belong If youre tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. Youll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing youve made a real difference. What youll do Oversee maintenance works and make sure quality standards are met. Act as the key contact for customers during repairs and resolve issues fast. Represent the customer voice with contractors and internal teams. Analyse feedback and data to drive improvements in service delivery. Support teams to keep homes safe, compliant and maintained to a high standard. Why join us Youll have the freedom to shape your diary and the backing of a brilliant team. Well invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UKs Great Places to Work! We cant offer a CoS for this role You have Experience overseeing maintenance works through to successful completion. Ability to explain technical details in a way customers understand. Strong stakeholder skills and confidence to hold others to account. Tenacity to resolve complex complaints and keep customers at the heart. Skills to analyse data and turn insight into action plans for improvement. Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Youll cover our patch across Yorkshire, working in communities most of the week and spending the others at our Leeds office or from home. Temporary (12 months contract), full time (37.5 hpw). Youll work core hours between Monday and Friday with flexibility built in. You need a vehicle insured for business use, and we pay your mileage. You need a Basic DBS check that we pay for. Whats in it for you? 34 days leave, rising to 39 (this includes bank holidays and a me day), with the option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Instant pay access with Stream Top 20 in the UK for Wellbeing Career path with development and excellent training package. Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Finally For reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us. TPBN1_UKTJ
Estate Liaison Officer employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
