At a Glance
- Tasks: Support communities, manage housing issues, and engage with customers face-to-face.
- Company: Join Home Group, a supportive and inclusive housing team.
- Benefits: Competitive salary, health cash plan, hybrid working, and generous leave.
- Other info: Enjoy 800+ discounts and a vibrant workplace culture focused on wellbeing.
- Why this job: Make a real difference in local communities while developing your career.
- Qualifications: Experience in housing management or related fields, with strong customer service skills.
The predicted salary is between 32000 - 38000 £ per year.
Salary £32,000 - £38,000, with great benefits including Health cash plan. Permanent, Full time (37.5 hpw).
This is a great job opportunity for a Housing Manager to join Home Group's housing team in the Central Region covering the High Wycombe, Watford and surrounding areas. As our Housing Manager, you'll be the face-to-face customer support to our communities on your patch. You'll join our team with a real focus on delivering for our customers within our communities.
You will be supported by the wider housing management teams, Community Housing Assistants and Financial Inclusion Partners. Through visibility, engagement with customers and proactivity on our estates, you'll really get to know our communities. This will help us to improve our local neighbourhoods.
You’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in the Central Region and decide on the necessary course of action. You will develop and maintain a community patch plan in collaboration with our customers and external stakeholders.
You will represent Home Group in our communities and be present on our estates undertaking Housing Manager tasks such as:
- Progressing legal paperwork such as Notices of Seeking Possession and preparing witness statements for anti-social behaviour cases at court.
- Involvement across our other housing management functions.
You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector. You'll have an understanding of housing management, housing law and customer service. Passionate about delivering excellent customer service and have a genuine desire to help your customers.
This job can challenge, especially when dealing with complaints, but your resilience will help you through. Confident working with external partners and stakeholders such as local authorities.
Hybrid working which involves working from home, in the community or your nearest local office. Don't worry, we'll pay your business mileage to cover this use! You'll need an Enhanced DBS check done and we pay for that.
34 days leave, rising to 39 (this includes bank holidays and a 'me day') and the option to buy 5 more each year. Matching pension contribution (up to 7% and life insurance of 3x basic salary). 800+ discounts on shops, holidays, days out, tech and more.
Locations
Local Housing Manager (Permanent) in Essex, Stansted employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
