Housing Manager in Essex, Stansted

Salary £32,000 - £38,000, with great benefits including Health cash plan.

Permanent, Full time (37.5 hpw) Central Region High Wycombe, St. Albans and surrounding area.

This is a great job opportunity for a Housing Manager to join Home Group's housing team in the Central Region covering the High Wycombe, Watford and surrounding areas. As our Housing Manager, you'll be the face-to-face customer support to our communities on your patch. It is an ideal job for someone who has a passion for neighbourhood management, including managing anti-social behaviour and supporting our customers through some difficult times.

You’ll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Community Housing Assistants and Financial Inclusion Partners. Through visibility, engagement with customers and proactivity on our estates, you'll really get to know our communities. This will help us to improve our local neighbourhoods.

What you’ll do:

• Understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in the Central Region and decide on the necessary course of action.
• Develop and maintain a community patch plan in collaboration with our customers and external stakeholders.
• Represent Home Group in our communities and be present on our estates undertaking Housing Manager tasks such as: Patch Inspections, Anti-social behaviour management, statutory compliance visits, rent arrears visits and viewings/sign-ups for new customers.
• Progress legal paperwork such as Notices of Seeking Possession and prepare witness statements for anti-social behaviour cases at court.
• Represent Home Group at Court on cases on your patch.
• Have involvement across our other housing management functions.

Why join us:

This is more than a job; it's a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you'll make a real difference every day!

You have:

• A background in neighbourhood management processes, either within the housing sector or an alternative sector.
• An understanding of housing management, housing law and customer service.
• Competence in IT and the ability to learn new systems quickly.
• A passion for delivering excellent customer service and a genuine desire to help your customers.
• Resilience to handle challenges, especially when dealing with complaints.
• Confidence working with external partners and stakeholders such as local authorities.

The practical bits:

• Hybrid working which involves working from home, in the community or your nearest local office.
• You’ll manage your own diary and be accountable for achieving KPIs.
• You will need to be able to drive and have access to a vehicle insured for business purposes. We will pay your business mileage to cover this use!
• You’ll need an Enhanced DBS check done, and we pay for that.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year.
• 2 paid volunteering days each year.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• Instant pay access with Stream.
• 800+ discounts on shops, holidays, days out, tech and more.

Click APPLY NOW to see our Housing Manager Job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait.