At a Glance
- Tasks: Coordinate and schedule repairs, ensuring smooth operations for our trade operatives.
- Company: Join a caring team at one of the UK's Great Places to Work!
- Benefits: Enjoy 34 days annual leave, health cash plan, and discounts on various services.
- Other info: Hybrid role with great career growth and wellbeing support.
- Why this job: Make a real impact while working flexibly from home and the office.
- Qualifications: Experience in repairs scheduling and excellent customer service skills required.
The predicted salary is between 28100 - 28100 £ per year.
Hybrid working; from home and our office in Belmont, Durham. Temporary 12 months contracts, full time (37.5hpw). Salary £28,100 per year (depending on experience) plus brilliant benefits including 34 days annual leave.
Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service.
What you'll do:
- Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do.
- Ensure our systems contain accurate, real-time information including maintenance works required on our customers' homes and highlighting where job volumes exceed available resources so we can take appropriate action.
- Make appointments with customers and schedule emergency works.
Why join us?
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you're free to bring your best self to work and grow in a way that suits you. Be part of one of the UK's Great Places to Work!
You have:
- Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
- Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes.
- An eye for detail, great at organising, planning, meeting deadlines and able to multitask.
- Excellent customer service skills to manage changing priorities.
The practical bits:
Hours of work are typically 37.5 hours per week, 8.30 am to 16.30 pm. This is a hybrid role meaning that you'll work from home as well as our office which is in Durham 2 days per week. Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more.
- £800 discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
Roles can close early, so don't wait.
Locations
Temporary Repairs and Maintenance Scheduler in Durham, North East employer: Home Group Limited
Home Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where you can thrive. With flexible hybrid working arrangements from home and our office in Belmont, Durham, alongside generous benefits such as 34 days of annual leave and a health cash plan, we ensure our team members feel valued and empowered. Join us to be part of a dedicated team that not only cares for our customers but also fosters an inclusive environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Repairs and Maintenance Scheduler in Durham, North East
✨Tip Number 1
Network like a pro! Reach out to people in the repairs and maintenance field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your organisational skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with workforce planning systems and Microsoft Office, as these are key for the role. Bring examples of how you've used technology to improve efficiency in past jobs to your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temporary Repairs and Maintenance Scheduler in Durham, North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in repairs and maintenance scheduling. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant experience!
Show Off Your Organisational Skills:Since this role is all about coordinating and planning, give us examples of how you've successfully managed schedules or projects in the past. We love a good story about multitasking and meeting deadlines!
Highlight Customer Service Experience:Customer service is key in this role, so make sure to mention any experience you have in managing customer interactions. We want to know how you handle changing priorities and keep customers happy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic team!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance works. Familiarise yourself with common issues, scheduling processes, and the systems used in the industry. This will help you answer questions confidently and show that you're the right fit for the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully organised and scheduled work in previous roles. Think about times when you had to manage multiple priorities or tight deadlines. Being able to demonstrate your planning skills will impress the interviewers.
✨Customer Service is Key
Since this role involves liaising with customers, be ready to discuss your customer service experience. Share specific examples of how you've handled challenging situations or exceeded customer expectations. This will highlight your ability to maintain excellent service under pressure.
✨Embrace Technology
Familiarise yourself with the technology and software commonly used in scheduling and planning. If you have experience with specific tools, mention them during the interview. Showing that you're tech-savvy will reassure the interviewers that you can adapt quickly to their systems.
