At a Glance
- Tasks: Support communities by managing housing applications and assisting housing managers.
- Company: Join Home Group, a top-rated workplace focused on community and inclusion.
- Benefits: Earn £13.45 ph, enjoy 34 days leave, health cash plan, and discounts.
- Other info: Hybrid working with flexible hours and excellent training opportunities.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Positive attitude, customer service passion, and tech-savvy skills are key.
The predicted salary is between 26300 - 26300 € per year.
Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan.
Temporary (Fixed term until 01/03/2027), full time (37.5 hpw), hybrid working.
This is a great job opportunity to join Home Group's awesome housing team in Allocations & Lettings, providing customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What's in it for you?
- 34 days leave (this includes bank holidays and a 'me day'!), increasing to 39
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more
- £800 discounts on shops, holidays, days out, tech and more
- Instant pay access with Stream
- Career path with development and excellent training package.
What you'll do:
- Manage housing applications for new and existing customers in the region.
- Support housing managers with their patches to improve waiting lists and property demand.
- Handle tasks like managing voids, terminations and digital house files.
- Complete and record Salesforce contacts.
- Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.
Why join us:
This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work!
You have:
- A positive, can-do attitude, stay organised and take initiative.
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners.
- Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must.
- The ability to use technology to navigate our systems and update customer records.
- An appreciation that this is a role where you'll spend much of your time lone working.
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You'll be based in Belmont Business Park, Durham.
- Hybrid role with minimum 1 day in the office, 4 days working at home.
- We mainly work Monday to Friday and work occasional evenings to meet with customers.
- The great news is that you'll be able to shape your own diary.
- You need to be able to drive and have access to your own vehicle insured for business purposes.
- You'll need a Standard DBS check done and we pay for that.
Find out more:
Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Roles can close early, so don't wait.
Locations
Community Housing Assistant in Durham, North East employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture where you can truly make a difference in the community. With generous benefits such as 34 days of leave, a health cash plan, and a clear career path, you'll find ample opportunities for growth while enjoying the flexibility of hybrid working from our welcoming office in Belmont Business Park, Durham.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Assistant in Durham, North East
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Community Housing Assistant, especially your customer service experience and ability to work independently.
✨Tip Number 3
Be ready to share your passion! During the interview, talk about why you want to support communities and how you can make a difference. Your enthusiasm for helping others will shine through and make you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Housing Assistant in Durham, North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Community Housing Assistant role. We want to see your passion for customer service and how you can contribute to our awesome housing team!
Show Off Your Organisational Skills:Since this role involves managing various tasks like housing applications and admin, be sure to showcase your organisational skills in your application. We love candidates who can juggle multiple responsibilities while keeping everything on track!
Be Yourself:We value authenticity, so don’t hesitate to let your personality shine through in your application. Share your genuine desire to help customers and how you can bring a positive attitude to our team at Home Group!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and you’ll find all the info you need about the role and our fantastic benefits. Don’t wait too long, as roles can close early!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Familiarise yourself with the basics of housing management and the specific responsibilities of a Community Housing Assistant. Brush up on relevant housing laws and allocations processes, even if you don't have extensive experience. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you've gone above and beyond to help someone. This is crucial for this role, so be ready to discuss how you can bring that passion to the team.
✨Demonstrate Your Organisational Skills
Since the job involves managing applications and keeping records up to date, be prepared to talk about how you stay organised. Share specific tools or methods you use to manage your time and tasks effectively, especially in a hybrid working environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
