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- Tasks: Lead a passionate team to empower customers and deliver high-quality support services.
- Company: Join Home Group, one of the UK's Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and flexible working options.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing or care support and strong people management skills.
The predicted salary is between 29836 - 29836 £ per year.
Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session.
Temporary (6 months), full time (37.5 hpw) Torquay.
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Torquay support team to deliver person centred housing related services for customers experiencing domestic abuse.
What you'll do:
- Lead a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage contracts, budgets and KPIs, liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us?
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together: We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day). The option to buy 5 more each year.
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply.
Senior Services Manager in Devon employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their mission to empower customers.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and customer advocacy. We want you to feel confident and ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Senior Services Manager in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior Client Services Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your People Skills: Since this role is all about leading a team and supporting customers, don’t forget to share examples of your people management skills. We want to see how you've empowered others and tackled challenges in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. This will help us see your strengths quickly!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Home Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Client Services Manager. Familiarise yourself with person-centred services, safeguarding, and the specific needs of customers experiencing domestic abuse. This knowledge will help you demonstrate your passion and suitability for the role.
✨Showcase Your People Skills
As this role requires strong people management skills, prepare examples of how you've successfully led teams in the past. Think about times when you've empowered colleagues or advocated for customers. Be ready to discuss your coaching techniques and how you've handled challenging behaviours.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in this role, such as managing multiple services or dealing with difficult situations. Practising your responses will help you feel more confident during the interview.
✨Align with Their Values
Research the company's values and culture, and be prepared to discuss how your personal values align with theirs. Highlight your commitment to inclusion, wellbeing, and diversity, as these are key aspects of their work environment. Showing that you share their vision will set you apart from other candidates.