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- Tasks: Support customers in managing their tenancies and ensure their homes are safe and well-maintained.
- Company: Join a top-rated organisation that values inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and competitive pension contributions.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and a proactive, organised attitude.
- Other info: Hybrid working with excellent training and support from friendly colleagues.
The predicted salary is between 21870 - 25838 £ per year.
Salary £25,838 per annum and great benefits including Health Cash Plan.
Permanent, full time (37.5 hpw), Monday to Friday, hybrid working in Darlington.
This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to secure, long-term accommodation!
What's in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day)
- Paid time off for volunteering
- Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you'll do:
- Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
- Help our customers (Mental Health and/or complex needs) with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who need our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have:
- Experience in managing a housing management caseload and overseeing landlord and housing management duties.
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- A can-do positive attitude, you're proactive and well organised, and able to work on your initiative.
- Confidence in working collaboratively with colleagues in other parts of the business as well as with external partners.
The practical bits:
- Monday to Friday 9am-5pm.
- Based at our supported properties in Darlington, you'll spend your time travelling around the properties in Darlington.
- Hybrid working between home and supported services.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign-ups.
- To get from A to B, you'll need a valid driving licence and a vehicle insured for business purposes. The great news is that we'll pay your mileage!
- You'll need an Enhanced DBS check done and we pay for that.
Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Roles can close early, so don't wait.
Locations
Housing Management Coordinator in Darlington, North East employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Coordinator in Darlington, North East
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Housing Management Coordinator, especially your skills in tenancy support and property management.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your proactive attitude and ability to work collaboratively. Share examples of how you've successfully supported customers in the past, especially those with complex needs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Management Coordinator in Darlington, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Management Coordinator role. Highlight your experience in managing housing caseloads and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your proactive attitude aligns with our values at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with tenancy support, rent collection, or working with customers who have complex needs. We love seeing real-life examples of how you've made a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Management Coordinator. Brush up on tenancy support, housing benefit claims, and health and safety compliance. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your People Skills
This role is all about supporting customers, so be ready to share examples of how you've successfully engaged with people in the past. Highlight your experience with mental health or complex needs, and demonstrate your ability to work collaboratively with colleagues and external partners.
✨Be Proactive and Organised
Prepare to discuss how you manage your workload and stay organised. Share specific strategies you use to keep track of tasks, especially when dealing with multiple properties or tenants. A proactive attitude will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the team dynamics, training opportunities, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
