At a Glance
- Tasks: Be the friendly voice for customers, solving queries and providing expert housing advice.
- Company: Join Home Group, a social enterprise making a real difference in people's lives.
- Benefits: Enjoy 34 days leave, health cash plan, and flexible hybrid working.
- Other info: Work in Newcastle city centre with great views and a vibrant team culture.
- Why this job: Make a positive impact while growing in a supportive and inclusive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26300 - 26300 £ per year.
Salary £26,300 per annum, plus fantastic benefits including the Health Cash Plan.
Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm.
Newcastle upon Tyne City Centre (enjoy the best view of St James' Park!)
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
What you’ll do
- Act as the first point of contact for customers via phone, live chat, and email
- Provide warm, professional, and tailored support, answering queries and resolving issues
- Offer expert housing advice and promote self‑service options where appropriate
- Handle feedback and complaints with empathy, ownership, and professionalism
- Use modern IT systems to efficiently manage queries, appointments, and repairs
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have
- Experience in a fast‑paced, customer‑focused environment
- Sound judgement and practical problem‑solving skills
- Confidence with technology—laptops, smartphone apps, and systems
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers
- Strong attention to detail, even under pressure
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- Hybrid Working 2 days in the office, the rest from home (your first four weeks will be office‑based, Monday to Friday, 9:00 to 17:00)
- You’ll work from Newcastle upon Tyne city centre
What’s in it for you?
- 34 days leave, pro‑rated (including bank holidays and a 'me day')
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
Customer Service Centre Advisor employer: Home Group Limited
Home Group is an exceptional employer that prioritises the wellbeing and growth of its employees while making a meaningful impact in the community. Located in the vibrant Newcastle upon Tyne city centre, our team enjoys a supportive work culture with flexible hybrid working options, generous leave, and comprehensive benefits including a health cash plan. Join us to be part of a dedicated team that values diversity and inclusion, where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their mission and values, especially how they support vulnerable individuals. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, live chat, and email, it’s crucial to showcase your ability to tailor your communication style. Try role-playing with a friend to get comfortable with handling different types of queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues or handled complaints. Be ready to share these stories during your interview to demonstrate your calmness under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there. Don’t miss out on this opportunity to join a team that truly cares!
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your problem-solving abilities and tech-savviness!
Show Your Passion:Let us know why you’re excited about joining Home Group! Share your motivation for helping vulnerable individuals and how you can make a positive impact. A little enthusiasm goes a long way in making your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your relevant experiences. Remember, we want to understand your journey and how it relates to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Centre Advisor. Familiarise yourself with Home Group's mission and values, especially their commitment to supporting vulnerable individuals. This will help you demonstrate your alignment with their goals during the conversation.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer service skills, problem-solving abilities, and how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Practice Empathy
Since the role involves dealing with customers who may be facing difficulties, practice showing empathy in your responses. Think about how you would handle a complaint or a sensitive issue, and be ready to discuss how you can provide warm and professional support.
✨Tech Savvy is Key
As the job requires confidence with technology, brush up on any relevant IT systems or tools mentioned in the job description. Be prepared to discuss your experience with modern communication methods like live chat and email, and how you can use these to enhance customer interactions.
