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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a vibrant team in the heart of Newcastle upon Tyne.
- Benefits: Enjoy hybrid working, competitive salary, and great perks.
- Why this job: Be part of a supportive culture with opportunities for growth and impact.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work in a stunning location with views of St James Park!
The predicted salary is between 20000 - 30000 ÂŁ per year.
Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!)
Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm.
Hybrid Working 2 days in the office, the rest from home (your first four weeks will be office-based, Monday to Friday, 9:00 to 17:00).
Salary ÂŁ26,300 per annum pro rata, plus fantastic benefits including the Health Cash Plan.
We can’t offer a CoS for this role.
Home, a place where you belong
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
What you’ll do
- Act as the first point of contact for customers via phone, live chat, and email
- Provide warm, professional, and tailored support, answering queries and resolving issues
- Offer expert housing advice and promote self‑service options where appropriate
- Handle feedback and complaints with empathy, ownership, and professionalism
- Use modern IT systems to efficiently manage queries, appointments, and repairs
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have
- Experience in a fast‑paced, customer‑focused environment
- Sound judgement and practical problem‑solving skills.
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations.
- Confidence with technology—laptops, smartphone apps, and systems.
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
- Strong attention to detail, even under pressure.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
Find out more
Click APPLY NOW to see our Customer Service Centre Advisor Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.
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Customer Service Centre Advisor employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. During the interview, you can demonstrate how your personal values align with ours, which will show that you're a great fit for the role.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. This will help you showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to articulate your thought process during the interview can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as clear and effective communication is key in this role. You might want to do mock interviews with friends or family to build your confidence.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Centre Advisor position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Your Communication Skills: As a Customer Service Advisor, strong communication skills are essential. Make sure to highlight your verbal and written communication abilities in your application, providing examples of how you've successfully interacted with customers in the past.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention the hybrid working model and express your enthusiasm for both in-office and remote work, as well as your willingness to adapt to the company's needs.
How to prepare for a job interview at Home Group Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Centre Advisor role, such as how you handle difficult customers or your experience with problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the role or the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.