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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a vibrant team in the heart of Newcastle upon Tyne.
- Benefits: Enjoy hybrid working, competitive salary, and great perks.
- Why this job: Be part of a supportive culture with opportunities for growth and impact.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work in a stunning location with views of St James Park!
The predicted salary is between 20000 - 30000 ÂŁ per year.
Overview
You will be the first point of contact for our customers, mainly over the phone but also via live chat and email. With a warm, professional approach, you\’ll listen carefully, communicate clearly, and tailor your support to each situation. You will answer queries, resolve issues, and offer expert advice on housing, ensuring every customer feels respected and cared for. You will also promote our self-service channels, always providing a helpful option for those who prefer a digital experience. When dealing with feedback and complaints, you\’ll remain empathetic and decisive, taking full ownership to resolve matters within our policies. Challenging calls are met with professionalism and resilience, and you\’ll always have the backing of your supportive team. Our advanced IT systems make it easy for you to manage queries, book appointments, and arrange repairs efficiently.
Why choose us
- Work in the most technologically advanced office building in the region – This is a building like no other in Newcastle.
- We provide comprehensive training and ongoing support to help you succeed. You\’ll be encouraged to grow your skills and confidence, with regular learning opportunities.
- End each day with the satisfaction of knowing your work matters. We\’re recognised as a UK Top 10 Great Place to Work. You\’ll find real opportunities for career progression as our \”Grow Our Own\” programme offers fantastic career progression, many of our leaders started their careers in this role.
- We champion inclusion and wellbeing, making Home Group a workplace where everyone can thrive. Our diversity networks (Multicultural, LGBTQIA+, Women, Disability) and open culture ensure you feel comfortable and valued from day one.
- Experience in a fast-paced, customer-focused environment
- Sound judgement and practical problem-solving skills
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations
- Confidence with technology—laptops, smartphone apps, and systems
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers
- Strong attention to detail, even under pressure
- Quick, organised multitasking across channels and multiple systems
We\’re sorry, but we can\’t offer sponsorship for this role due to certificate limits. We do review this regularly.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the relevant government site.
If you\’re searching for a role where you can genuinely make a difference and feel valued every day, you\’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we\’re looking for committed individuals who thrive on helping others. At Home Group, you\’ll find more than just a workplace, you\’ll discover a sense of belonging.
Contract details
Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm. Hybrid working, two days in the office, the rest from home (your first four weeks will be office-based, Monday to Friday, 9:00 to 17:00). Start date: 24 November 2025. Salary: ÂŁ24,638 per annum pro rata, with brilliant benefits including:
- Generous pension scheme with life insurance at three times your salary
- Health Cash Plan (worth over £1,140 a year) covering dental, optical, prescriptions, therapies, and more—including cover for children
- Access to over 800 high street discounts—groceries, holidays, technology, bikes, cars, and more
- Outstanding career development opportunities with our \”Grow Our Own\” programme
- Find out more about our benefits on our website
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Customer Service Centre Advisor employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. During the interview, you can demonstrate how your personal values align with ours, which will show that you're a great fit for the role.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. This will help you showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to articulate your thought process during the interview can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as clear and effective communication is key in this role. You might want to do mock interviews with friends or family to build your confidence.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Centre Advisor position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Your Communication Skills: As a Customer Service Advisor, strong communication skills are essential. Make sure to highlight your verbal and written communication abilities in your application, providing examples of how you've successfully interacted with customers in the past.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention the hybrid working model and express your enthusiasm for both in-office and remote work, as well as your willingness to adapt to the company's needs.
How to prepare for a job interview at Home Group Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Centre Advisor role, such as how you handle difficult customers or your experience with problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the role or the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.