Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform complex workflows into clear process maps and analyse data for improvements.
- Company: Award-winning Customer Service Centre in Newcastle upon Tyne.
- Benefits: ÂŁ32,000 salary, 34 days leave, and instant pay access.
- Why this job: Join a team that shapes customer service and makes a real difference.
- Qualifications: Experience in process mapping and data analysis is preferred.
- Other info: Permanent full-time role with opportunities for growth.
The predicted salary is between 19200 - 22400 ÂŁ per year.
Overview
CSC Process Analyst
Salary ÂŁ32,000 per annum, depending on experience, plus 34-days leave and instant pay access with Stream.
Permanent, full (37.5 hpw)
One Strawberry Lane, Newcastle upon Tyne
We cannot offer a CoS for this role
Home, a place where you belong
Help shape how we work in our award-winning Customer Service Centre.
What you’ll do
-
Map and maintain clear, accurate processes
-
Use data to spot risks and share insights
-
Create reports that help leaders make decisions
-
Work with teams to improve how we do things
-
Support smooth rollouts of process changes
Why join us
You’ll be part of our amazing Customer Service Centre, where we’re proud to have won awards for how we support customers. There are loads of opportunity to grow your career here, with support from brilliant colleagues and access to great training.
Be part of one of the UK’s top 10 Great Places to Work!
You have
-
Experience using data to spot trends and share insights
-
Skills in Excel, Smartsheet or similar tools
-
Confidence creating and updating process maps
-
A collaborative approach and strong attention to detail
-
Experience in a similar role or contact centre environment
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
-
You’ll work Monday to Friday.
-
We work between the hours of 8am to 6pm.
-
We typically work on a hybrid basis with a minimum 2 days per week in our One Strawberry Lane office, with the rest from home.
What’s in it for you?
-
34 days leave (this includes bank holidays and a “me day”). You also have the option to buy 5 more days plus 2 paid volunteering days each year
-
Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more
-
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
-
Career path with development and excellent training package.
-
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
Click APPLY NOW to see our CSC Process Analyst Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
#J-18808-Ljbffr
CSC Process Analyst employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSC Process Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Customer Service Centre. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to process analysis. We should be ready to showcase our skills in turning complex workflows into clear process maps.
✨Tip Number 3
Showcase our data skills! Be ready to discuss how we've used data in past roles to improve processes. This is key for the CSC Process Analyst role, so let’s make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily.
We think you need these skills to ace CSC Process Analyst
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’s packed with important details about what we’re looking for in a CSC Process Analyst, so don’t skip this step!
Tailor Your CV and Cover Letter: When applying, customise your CV and cover letter to highlight your relevant experience and skills. We want to see how you can contribute to our Customer Service Centre, so make it clear why you’re the perfect fit!
Showcase Your Analytical Skills: As a CSC Process Analyst, your ability to turn complex workflows into clear process maps is key. Use your application to demonstrate your analytical skills and any relevant experience you have in data analysis or process mapping.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Home Group Limited
✨Know Your Processes
As a CSC Process Analyst, you'll be dealing with complex workflows. Make sure you understand the basics of process mapping and can discuss examples from your past experience. Brush up on any relevant methodologies that could impress your interviewers.
✨Data-Driven Mindset
This role involves using data to shape processes. Be prepared to talk about how you've used data in previous roles to drive decisions or improvements. Bring specific examples that showcase your analytical skills and how they benefited your team or project.
✨Show Your Problem-Solving Skills
Interviewers will want to see how you tackle challenges. Think of a few scenarios where you identified a problem, analysed it, and implemented a solution. Practise explaining these situations clearly and concisely, focusing on your thought process.
✨Cultural Fit Matters
Understanding the company culture is key. Research the Customer Service Centre's values and think about how your personal values align with them. Be ready to discuss why you want to work there and how you can contribute to their award-winning environment.
