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- Tasks: Lead a passionate team to deliver person-centred housing support for families in need.
- Company: Join a top-rated workplace dedicated to making a difference in people's lives.
- Benefits: Enjoy 34 days of leave, health cash plan, and flexible working options.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while empowering others and growing your leadership skills.
- Qualifications: Experience in housing support and people management is essential.
The predicted salary is between 29836 - 29836 £ per year.
Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session.
Temporary (6 months), full time (37.5 hpw) in Torquay.
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Torquay support team to deliver person-centred housing related services. You'll manage our services which house customers experiencing working with women and families fleeing domestic abuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What you'll do:
- Lead a motivated team to deliver efficient, high quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage the contracts, budgets and KPIs, and liaise with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us?
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- The option to buy 5 more each year.
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply.
Senior Services Manager in Cowley employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Manager in Cowley
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Think about how your experience aligns with their mission of empowering customers. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help us see your thought process clearly!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Senior Services Manager in Cowley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior Client Services Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your People Skills: Since this role is all about leading a team and advocating for customers, don’t forget to share specific examples of how you've successfully managed teams or supported individuals in the past. We want to see your passion for helping others!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Home Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Client Services Manager. Familiarise yourself with the key aspects like managing contracts, budgets, and KPIs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves leading a team and advocating for customers, be prepared to share examples of how you've successfully managed teams in the past. Highlight your coaching skills and how you've helped colleagues grow, as well as any experiences where you've challenged behaviours that don't align with values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to safeguarding, health and safety checks, or managing multiple services. Prepare specific examples that showcase your ability to handle these situations effectively.
✨Demonstrate Your Passion for Customer Advocacy
This role is all about empowering customers, so be ready to discuss your understanding of their needs and how you've advocated for them in previous roles. Share stories that illustrate your commitment to delivering person-centred services and making a real difference in people's lives.