Lead Support Worker in Cornwall, Redruth

Salary £25,838 / Earn £13.21 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140. Permanent, full time (37.5 hours per week), flexible working. Locations include Roskear, Camborne and Rosehill Penzance, with outreach support in the old Penwith area if required.

Home, a place where you belong. Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We are brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for.

You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs.

What you’ll do:

• Lead support planning and coordinate our Support Workers to deliver person-centred support.
• Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads.
• Support customers with daily tasks like budgeting, cooking and attending appointments.
• Work with multi-agency teams to safeguard and empower our customers.
• Help customers build independence and prepare for their move-on into the community.

Why join us:

This is more than a job; it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have:

• Passion and experience in supporting others, ideally in a supported housing setting.
• Level 3 Diploma in Care or equivalent experience (or are willing to work towards it).
• Experience assessing referrals and coordinating support.
• The ability to work under your own initiative, remain calm under pressure and have a resilient approach.
• Experience working with customers with adult social care needs in the community, with support tailored to meet individual needs.
• An Enhanced DBS check (we pay).
• A vehicle insured for business use (and a licence!), we will pay for any business mileage.

The practical bits:

• You will be based at an office in a residential service and be part of a Countywide team of outreach and residential workers.
• We are flexible with you, but we do need to meet the needs of our customers. This may mean adapting your start or finishing times on occasion.
• Some weekend work may be required on a rotated basis, but we ask for volunteers first. Occasional office cover shifts. No sleep ins. We don’t work Bank Holidays.
• After your probationary period, you will have the opportunity to become an out of hours On-Call responder (paid at £50 for the first hour or part of the hour, then at your usual rate of pay should the call out take longer).
• Although you’ll lone work some of the time, we do get together regularly for training and team meetings.
• Able to use technology to update support plans, complete online learning and collaborate with colleagues.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a 'me' day).
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• Instant pay access with Stream.
• 800+ discounts on shops, holidays, days out, tech and more.

Click APPLY NOW to see our Support Coordinator Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.