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For Companies At a Glance
- Tasks: Support communities and improve local neighbourhoods while delivering excellent customer service.
- Company: Join Home Group, one of the Top Ten Great Places to Work in the UK!
- Benefits: Enjoy 34 days leave, health cash plan, and career development opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career in housing.
- Qualifications: A positive attitude and passion for customer service; housing knowledge is a plus.
- Other info: Hybrid role with flexible working and a supportive team culture.
The predicted salary is between 22700 - 28700 ÂŁ per year.
Overview
Community Housing Assistant
Barnet and North-East London
Permanent, full time (37.5 hpw)
Pay ÂŁ13.85 per hour, (Salary ÂŁ27,082 per annum) plus great benefits including Health cash plan!
Home, a place where you belong
This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Barnet and North-East London. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What’s in it for you?
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34 days leave, pro-rated (including bank holidays and a “me day”)
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Paid time off for volunteering
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Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
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Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies
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Career path with development and an excellent training package
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Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
Typical day as our Community Housing Assistant
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Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
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You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
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You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
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You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
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You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.
You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!
You bring
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A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
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A real passion for delivering excellent customer service and a genuine desire to help your customers.
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Confidence working collaboratively with colleagues in other parts of the business and external partners
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An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
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The ability to use technology to navigate our systems and update customer records
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An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.
We cannot offer sponsorship for this role.
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join Jackie\’s team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
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This is a hybrid role and in an average week, you’ll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.
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Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.
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We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
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To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
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You’ll need a Standard DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Find out more
Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
London and South East Rented Portfolio 2
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Community Housing Assistant employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Community Housing Assistant, you'll be interacting with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style. Remember, it's all about making those connections!
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of times when you've taken the initiative to solve problems or improve situations. This will demonstrate that you have the 'can do' spirit they're looking for in a CHA.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Housing Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community housing shine through! We want to see that you genuinely care about helping customers and improving their lives.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your unique background can contribute to our awesome team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the communities you'll be working with. Understand their needs and challenges. This will not only show your genuine interest in the role but also help you answer questions about how you can support and engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to help someone. This is crucial for a Community Housing Assistant role, so make sure to highlight your passion for helping others.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Practice responding to questions like, 'How would you manage a conflict between two residents?' This will demonstrate your proactive approach and ability to work independently.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, opportunities for professional development, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
