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- Tasks: Engage with communities, manage neighbourhoods, and tackle issues with empathy.
- Company: Join Home Group, a vibrant organisation focused on community wellbeing.
- Benefits: Earn £17.78 per hour, enjoy flexible hours, holiday pay, and shopping discounts.
- Other info: Flexible working with a mix of community engagement and remote admin days.
- Why this job: Make a real impact in shaping safe, vibrant communities where people want to live.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Earn £17.78 per hour (depending on skills and experience) plus holiday pay, weekly pay and access to our great benefits.
Flexible hours and shifts, hybrid working covering Colchester and Harlow areas.
Ready to make a real impact? Join us as a Housing Manager at Home Group on a flexible bank basis and become the friendly face our customers rely on. You’ll help shape safe, vibrant communities where people truly want to live.
What You’ll Do
- Get to know our communities through visibility and engagement—your presence matters!
- Manage a portfolio of neighbourhoods, supported by our brilliant Community Housing Assistants.
- Tackle anti-social behaviour, respond to queries, collect rent and resolve complaints with empathy and efficiency.
- Oversee the voids process, working closely with local authorities.
- Carry out estate inspections, liaise with contractors, and ensure safety and compliance checks are up to scratch.
You’ll join our vibrant organization on a flexible basis, so you choose when you work.
You have
- Experience in housing management, housing law, and ideally universal credit.
- (Or are working towards) Chartered Institute of Housing Level 3.
- You’re passionate about customer service and genuinely want to help.
- You’re confident working with external partners and stakeholders and working independently in the community, as well as being part of a team.
That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The Practical Bits
- You’ll spend time in our community patches, with regular office meetups and remote admin days.
- Flexible working hours—we mainly work Monday to Friday, with occasional evenings and you’ll get to choose when you work.
- Standard DBS check required (we pay for that).
- After you have been paid for your first shift, you’ll even get a chance to stretch your money further when you get access to our brilliant shopping discount scheme.
Click APPLY NOW to see our Housing Manager Job description, find out about us, for help to apply and for all our benefits.
Local Housing Manager in Colchester employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager in Colchester
✨Tip Number 1
Get to know the company before your interview! Research Home Group's values and community initiatives. This will help you connect your experience in housing management with their mission, showing that you're not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and conflict resolution. Use real-life examples from your past experiences to demonstrate how you've tackled challenges in housing management. We want to see your passion shine through!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics or how they measure success in the role. This shows that you're engaged and interested in being part of their vibrant community.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the benefits we offer, making it easier for you to find your perfect fit within Home Group.
We think you need these skills to ace Local Housing Manager in Colchester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for housing management and community engagement. Share specific examples of how you've made a positive impact in previous roles, as this will resonate with our values at Home Group.
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Housing Manager position. Be genuine and let your personality shine through; we love to see who you are beyond your qualifications.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, you’ll have access to all the information you need about the role and our fantastic benefits!
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the Colchester and Harlow areas. Familiarise yourself with the local issues, community needs, and any recent developments. This will show your potential employer that you’re genuinely interested in making a positive impact in the neighbourhoods you'll be managing.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your empathy and efficiency in resolving issues, as these are key traits for a Housing Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Housing Law and Policies
Brush up on relevant housing laws and policies, especially those related to anti-social behaviour and rent collection. Being knowledgeable about these topics will not only boost your confidence but also demonstrate your expertise and readiness for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as dealing with a difficult tenant or coordinating with local authorities. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.