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- Tasks: Engage with communities, manage neighbourhoods, and tackle issues with empathy.
- Company: Join Home Group, a vibrant organisation focused on community wellbeing.
- Benefits: Earn £17.78 per hour, enjoy flexible hours, holiday pay, and shopping discounts.
- Other info: Work hybrid with regular office meetups and great career development opportunities.
- Why this job: Make a real impact in your community while enjoying flexible working arrangements.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 37000 - 40000 £ per year.
Earn £17.78 per hour (depending on skills and experience) plus holiday pay, weekly pay and access to our great benefits.
Flexible hours and shifts, hybrid working covering Colchester and Harlow areas.
Ready to make a real impact? Join us as a Housing Manager at Home Group on a flexible bank basis and become the friendly face our customers rely on. You will help shape safe, vibrant communities where people truly want to live.
What You’ll Do:
- Get to know our communities through visibility and engagement; your presence matters!
- Manage a portfolio of neighbourhoods, supported by our brilliant Community Housing Assistants.
- Tackle anti-social behaviour, respond to queries, collect rent and resolve complaints with empathy and efficiency.
- Oversee the voids process, working closely with local authorities.
- Carry out estate inspections, liaise with contractors, and ensure safety and compliance checks are up to scratch.
You’ll join our vibrant organization on a flexible basis, so you choose when you work.
You have:
- Experience in housing management, housing law, and ideally universal credit.
- (Or are working towards) Chartered Institute of Housing Level 3.
- A passion for customer service and a genuine desire to help.
- Confidence in working with external partners and stakeholders, and the ability to work independently in the community, as well as being part of a team.
That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The Practical Bits:
- You’ll spend time in our community patches, with regular office meetups and remote admin days.
- Flexible working hours; we mainly work Monday to Friday, with occasional evenings and you’ll get to choose when you work.
- Standard DBS check required (we pay for that).
- After you have been paid for your first shift, you’ll even get a chance to stretch your money further when you get access to our brilliant shopping discount scheme.
Click APPLY NOW to see our Housing Manager Job description, find out about us, for help to apply and for all our benefits.
Housing & Lettings Co-ordinator in Colchester employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Lettings Co-ordinator in Colchester
✨Tip Number 1
Get to know the company before your interview! Research Home Group's values and community initiatives. This will help you connect your experience in housing management with their mission, showing that you're not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and conflict resolution. Use real-life examples from your past experiences to demonstrate how you've tackled challenges in housing management. We want to see your passion shine through!
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about the team dynamics, community engagement strategies, and how they handle anti-social behaviour. This shows your interest in the role and helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and benefits we offer, making it easier for you to find the perfect role with us.
We think you need these skills to ace Housing & Lettings Co-ordinator in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your housing management experience and any relevant qualifications, like your Chartered Institute of Housing Level 3, to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can make a real impact in our communities. Share specific examples from your past roles that demonstrate your ability to tackle challenges with empathy and efficiency.
Showcase Your Community Engagement: Since we value visibility and engagement, mention any previous experiences where you've interacted with communities or managed neighbourhoods. This will help us see how you can connect with our customers and make them feel at home.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly, and you can find all the info you need about the role and our benefits there!
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the Colchester and Harlow areas. Familiarise yourself with the local issues, community needs, and any recent developments. This will show your potential employer that you’re genuinely interested in making a positive impact in the communities you'll be working with.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing management and how it relates to the role. Prepare specific examples of how you've tackled anti-social behaviour or resolved complaints. This will demonstrate your capability and passion for customer service, which is key for this position.
✨Engage with Empathy
Since the role involves a lot of interaction with customers, practice how you would approach sensitive topics with empathy. Think about scenarios where you had to handle difficult situations and how you managed to resolve them while keeping the customer's feelings in mind.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the community, or how success is measured in the role. It shows that you’re not just interested in the job, but also in how you can contribute to the organisation's goals.