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- Tasks: Lead a team to provide housing support and empower customers to improve their lives.
- Company: Join Home Group, a top-rated workplace dedicated to making a difference in the community.
- Benefits: Enjoy flexible hours, 34 days leave, health cash plan, and over 800 discounts.
- Why this job: Make a real impact while working in a supportive and diverse environment.
- Qualifications: Experience in team leadership and housing support is preferred.
- Other info: Enhanced DBS check required, and we cover the costs.
The predicted salary is between 27338 - 30400 £ per year.
Home, a place where you belong. Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our team to deliver person-centred housing-related support and make it a Great Place to Work for our colleagues!
You will manage our services which house customers experiencing homelessness, past trauma, and maybe substance misuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Client Service Manager:
- Leading our team of support workers and coordinators, you’ll help us deliver our person-centred, efficient, quality housing support services to our customers aligned to our contracts.
- You’ll coach your team and manage individual and team performance.
- You’ll be a Safeguarding lead for the team, overseeing health and safety checks and risk assessments.
- You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers, and promote our brand in the community.
- You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, empowering customers and colleagues alike.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have great people skills, the ability to communicate and understand where people are in their life, the confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers. Ideally, you’ll have experience of leading a team and have the knack for empowering and developing others, along with experience of delivering support in a housing or care environment.
Job details:
- Flexible working hours (or we’re open to agreeing a work pattern with you).
- Manage your own diary.
- Able to use technology.
- You’ll need an Enhanced DBS check done, and we pay for that.
A place where you belong. Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy), increasing to 39, with the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
- Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
- We Grow Our Own colleagues (not literally, of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
Explore our benefits in detail on our website.
Find out more. Click APPLY NOW to see our Client Services Manager job description, find out about us, and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments.
Client Services Manager in Huddersfield employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Huddersfield
✨Tip Number 1
Familiarise yourself with the specific challenges faced by customers experiencing homelessness and trauma. Understanding these issues will help you connect with the team and demonstrate your commitment to empowering others during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight instances where you've empowered colleagues or improved service delivery, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the organisation's values and community initiatives. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the role and the company culture.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what makes a successful Client Services Manager at StudySmarter.
We think you need these skills to ace Client Services Manager in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering housing support services. Use specific examples that demonstrate your leadership skills and ability to empower others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the challenges they face. Mention how your values align with those of the company and how you can contribute to making it a Great Place to Work.
Highlight Relevant Experience: When detailing your work history, focus on roles where you have led teams or provided support in housing or care environments. Include any specific achievements or KPIs that showcase your success in these areas.
Showcase Your People Skills: Emphasise your communication skills and ability to advocate for customers. Provide examples of how you've successfully navigated challenging situations or improved team dynamics in previous roles.
How to prepare for a job interview at Home Group Limited
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've empowered others. Share specific examples of how you've coached team members to achieve their best.
✨Demonstrate Your Understanding of Person-Centred Support
This role focuses on delivering person-centred housing support. Familiarise yourself with the principles of person-centred care and be ready to explain how you would implement these in your work. Highlight any relevant experience you have in this area.
✨Prepare for Safeguarding Questions
As a safeguarding lead, you'll need to show your understanding of health and safety checks and risk assessments. Brush up on relevant policies and be ready to discuss how you would ensure the safety and wellbeing of both customers and staff.
✨Emphasise Your Community Engagement Skills
The role involves promoting services within the community. Think about ways you've successfully engaged with local agencies or communities in the past. Be ready to share your ideas on how to make the service more visible and accessible.
