Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to empower customers and enhance their lives.
- Company: Join a supportive company that values belonging and community.
- Benefits: Enjoy a competitive salary, health cash plan, and on-call shift payments.
- Why this job: Make a real impact while working in a collaborative and caring environment.
- Qualifications: Experience in client services and leadership is essential.
- Other info: This is a permanent, full-time role based in Exeter.
The predicted salary is between 30020 - 30020 £ per year.
Client Services Manager
Salary £30,200 per annum plus On call shift payment of £14.30 per session and great benefits including health cash plan and matching pension.
Permanent, Full Time (37.5 hpw)
Exeter
We can?t offer a CoS for this role
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?
Join us at Home Group as a Client Services Manager and lead our Exeter Temporary Accommodation and Assessment Team. You\’ll manage our 19-bed hostel, supporting customers experiencing street homelessness. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What?s in it for you?
- 34 days leave, (including bank holidays and a ?me day?)??
- 800+ discounts on shops, holidays, days out, tech and more
- Paid time off for volunteering??
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies??
-
Career path with development and an excellent training package??
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what?s not to love.
Typical day as a Client Service Manager
-
Lead a team of housing concierge and support coordinators to deliver person-centred, quality housing support.
-
Manage individual and team performance You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.
-
Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
-
Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
-
Ensure service quality through KPIs and customer satisfaction surveys
You?ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
-
Great people skills and a collaborative approach
-
Experience of managing supported or care environments; experience in housing management is desirable
-
Strong IT skills and willingness to learn internal systems
-
We are not able to sponsor you for this role due to certificate limits.? This remains under regular review.
Job details
-
8 days service based over a 14-day rolling rota, including evenings and weekends
-
Enhanced DBS check required (we pay for it)
-
You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. ?
Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at
South West Supported Portfolio 2
JBRP1_UKTJ
Client Services Manager employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with our company values and mission. As a Client Services Manager, you'll need to embody these principles in your leadership style, so understanding them will help you connect with our team and customers.
✨Tip Number 2
Network with current employees or industry professionals who have experience in client services. They can provide valuable insights into the role and share tips on how to excel in the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've empowered teams or improved customer experiences in your previous roles. This will demonstrate your capability and alignment with our goal of helping customers live their best lives.
✨Tip Number 4
Research common challenges faced by Client Services Managers in our industry. Being able to discuss these challenges and propose solutions during your interview will show that you're proactive and ready to tackle the role head-on.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Services Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client services or team leadership. Use specific examples that demonstrate your ability to empower customers and lead a team effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work with them and how your values align with their mission of empowering customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Home Group Limited
✨Show Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you empowered your team or improved customer satisfaction.
✨Understand the Company Values
Research the company's mission and values before the interview. Demonstrating that you align with their ethos will show your genuine interest in the role and the organisation. Be ready to explain how your personal values resonate with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare specific scenarios from your previous roles where you handled difficult situations or improved client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, challenges the company is currently facing, or opportunities for professional development. It shows your enthusiasm and engagement with the role.
