At a Glance
- Tasks: Manage housing applications and support customers in a dynamic role.
- Company: Join Home Group's awesome housing team with a focus on community support.
- Benefits: Enjoy 34 days leave, health cash plan, and 800+ discounts.
- Other info: Hybrid role with excellent training and career development opportunities.
- Why this job: Shape your own diary while making a real difference in people's lives.
- Qualifications: A positive attitude and passion for customer service; housing knowledge is a bonus.
The predicted salary is between 30000 - 40000 £ per year.
This is a great job opportunity to join Home Group's awesome housing team in Allocations & Lettings, providing customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
- A positive, can-do attitude, stay organised and take initiative.
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners.
- Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must.
- The ability to use technology to navigate our systems and update customer records.
- An appreciation that this is a role where you'll spend much of your time lone working.
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
- 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- 800+ discounts on shops, holidays, days out, tech and more.
- Instant pay access with Stream.
- Career path with development and excellent training package.
What you'll do:
- Manage housing applications for new and existing customers in the region.
- Support housing managers with their patches to improve waiting lists and property demand.
- Handle tasks like managing voids, terminations and digital house files.
- Complete and record Salesforce contacts.
- Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.
Why join us:
- Hybrid role with minimum 1 day in the office, 4 days working at home.
- We mainly work Monday to Friday and work occasional evenings to meet with customers.
- The great news is that you'll be able to shape your own diary.
- You need to be able to drive and have access to your own vehicle insured for business purposes.
- You'll need a Standard DBS check done and we pay for that.
Hybrid Housing Applications Specialist in Belmont employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and development, offering a hybrid working model that allows for flexibility and work-life balance. With 34 days of leave, a health cash plan, and access to over 800 discounts, employees are supported both personally and professionally. The inclusive work culture fosters collaboration and growth, making it an ideal place for those passionate about delivering excellent customer service in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing Applications Specialist in Belmont
✨Tip Number 1
Get to know the company! Research Home Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their awesome housing team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hybrid Housing Applications Specialist in Belmont
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your genuine desire to help customers in your application. We love candidates who can demonstrate a positive, can-do attitude and a real passion for delivering excellent customer service.
Tailor Your Application:Take the time to customise your application to reflect the specific skills and experiences that align with the Hybrid Housing Applications Specialist role. Mention any relevant knowledge of housing management or law, even if it's not a must!
Be Organised and Clear:Keep your application neat and organised. Use clear language and structure your thoughts well. This will show us that you can stay organised and take initiative, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Familiarise yourself with housing management and the basics of housing law. Even if it's not a must, having some knowledge will show your genuine interest in the role and help you stand out during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this aligns perfectly with the positive, can-do attitude they're looking for.
✨Get Tech-Savvy
Brush up on your tech skills, especially if you're familiar with systems like Salesforce. Be ready to discuss how you've used technology in previous roles to manage records or improve processes, as this is key for the position.
✨Be Ready to Collaborate
Since the role involves working with colleagues and external partners, think of examples that demonstrate your ability to work collaboratively. Highlight any experiences where teamwork led to successful outcomes, showing that you can thrive in a hybrid working environment.
