At a Glance
- Tasks: Support communities by managing housing applications and assisting housing managers.
- Company: Join Home Group, a top-rated workplace focused on community support.
- Benefits: Earn £13.45 ph, enjoy 34 days leave, health cash plan, and discounts.
- Other info: Hybrid working with flexible hours and strong support from friendly colleagues.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Positive attitude, customer service passion, and tech-savvy skills are key.
The predicted salary is between 26300 - 26300 € per year.
Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan.
Temporary (Fixed term until 01/03/2027), full time (37.5 hpw), hybrid working.
This is a great job opportunity to join Home Group's awesome housing team in Allocations & Lettings, providing customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What's in it for you?
- 34 days leave (this includes bank holidays and a 'me day'!), increasing to 39
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more
- £800 discounts on shops, holidays, days out, tech and more
- Instant pay access
- Career path with development and excellent training package
What you'll do:
- Manage housing applications for new and existing customers in the region.
- Support housing managers with their patches to improve waiting lists and property demand.
- Handle tasks like managing voids, terminations and digital house files.
- Complete and record Salesforce contacts.
- Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.
Why join us:
This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work!
You have:
- A positive, can-do attitude, stay organised and take initiative
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners
- Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must
- The ability to use technology to navigate our systems and update customer records
- An appreciation that this is a role where you'll spend much of your time lone working.
The practical bits:
- You'll be based in Belmont Business Park, Durham
- Hybrid role with minimum 1 day in the office, 4 days working at home.
- We mainly work Monday to Friday and work occasional evenings to meet with customers.
- The great news is that you'll be able to shape your own diary
- You need to be able to drive and have access to your own vehicle insured for business purposes
- You'll need a Standard DBS check done and we pay for that
Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Roles can close early, so don't wait.
Community Housing Assistant in Belmont employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture where you can truly make a difference in the community. With generous benefits such as 34 days of leave, a health cash plan, and a clear career path with excellent training opportunities, you'll find a fulfilling career as a Community Housing Assistant in Durham. Join us to be part of a team that values inclusion and collaboration, ensuring you feel valued every day.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Assistant in Belmont
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their awesome housing crew.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Community Housing Assistant. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past where you've gone above and beyond for customers. This is key for the role, so be ready to share those stories during your chat with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Housing Assistant in Belmont
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Community Housing Assistant role. We want to see your passion for customer service and how you can contribute to our awesome housing team!
Show Off Your Organisational Skills:Since this role involves managing various tasks like housing applications and admin, be sure to showcase your organisational skills in your application. We love candidates who can juggle multiple responsibilities while keeping everything on track!
Be Yourself:We value authenticity, so don’t hesitate to let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our team at Home Group. We’re looking for someone who’s not just qualified but also a great cultural fit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and you’ll find all the info you need about the role and our company. Plus, roles can close early, so don’t wait too long to hit that apply button!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Community Housing Assistant. Familiarise yourself with housing management, allocations, and lettings. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since this role involves providing customer support, be ready to share examples of how you've delivered excellent service in the past. Think about specific situations where you went above and beyond to help someone, as this will demonstrate your passion for helping customers.
✨Be Organised and Proactive
The job requires strong organisational skills and initiative. During the interview, highlight times when you've successfully managed multiple tasks or projects. This will show that you can handle the responsibilities of managing housing applications and keeping records up to date.
✨Embrace the Hybrid Work Environment
Since the role is hybrid, discuss your experience with remote work and how you stay productive while working from home. Mention any tools or strategies you use to keep communication open with colleagues, as this will reassure them that you're ready for this flexible working arrangement.
