At a Glance
- Tasks: Lead a team to manage income collection and support customers in housing.
- Company: Join a top-rated workplace focused on community and customer service.
- Benefits: Enjoy 34 days leave, flexible hours, and a health cash plan.
- Other info: Home-based role with travel across the central region and great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for excellent customer service.
The predicted salary is between 37394 - 37394 £ per year.
Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working. Home based role - covering patches across Hertfordshire, Cambridgeshire, Essex and Bedfordshire.
You have a fantastic opportunity to join our awesome income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
What you’ll do:
- You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion and developing effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice and identify regional trends.
- You will lead on work with the financial inclusion partners to help customers who need support with their income.
- You will lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- You’ll work collaboratively with colleagues working in the patches, colleagues across Central Region, customers, Partners and External agencies to achieve best outcomes for customers and Home Group.
- You will manage the impact of welfare reform provisions, ensuring ongoing efficient and effective advice and support service to customers to manage risk on rent income levels.
- You will provide active and effective leadership, guidance, coaching and supervision and support to colleagues you are directly responsible for.
Why join us:
You’ll have space to use your judgement and lead in a way that feels human and practical. You’ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time. Be part of one of the UK’s Great Places to Work!
You have:
- Worked in housing before and understand income collection, housing management, housing law and in an ideal world, universal credit and leasehold and shared ownership too!
- Ability to collect, prepare and analyse information and reports with appropriate detail, clarity and evidence for management use.
- Experience in the delivery of income recovery/arrears management/credit control utilising broader holistic approaches to maximising income and reducing incidence of arrears.
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- Experience of people management.
The practical bits:
- You will work Monday to Friday but there is flexibility in the hours you work.
- You will be home based but required to support work across the central region and will need a car for travel.
- You will work mainly at home, but you will be required to attend in person training and meetings and may attend Court on occasions.
- You need an Enhanced with barring list DBS check (we pay).
- You will need a vehicle insured for business purposes to get from A to B. The great news is that we’ll pay your mileage!
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a ‘me day’) and the option to buy 5 more each year.
- 2 paid volunteering days each year.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- 800+ discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Senior Housing Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
Locations
Senior Housing Manager in Basildon, Essex employer: Home Group Limited
Home Group is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a flexible home-based role as a Senior Housing Manager across Hertfordshire, Cambridgeshire, Essex, and Bedfordshire. With generous benefits including 34 days of leave, a health cash plan, and a supportive work culture that values diversity and inclusion, you will have the opportunity to lead a skilled team while making a meaningful impact in the communities we serve. Join us to develop your leadership skills and contribute to a workplace recognised as one of the UK's Great Places to Work!
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Manager in Basildon, Essex
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
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Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Home Group Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Home Group Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Senior Housing Manager in Basildon, Essex
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Home Group Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Home Group Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Home Group Limited!
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Home Group Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Senior Housing Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
