At a Glance
- Tasks: Lead and coach a team to deliver impactful supported housing services.
- Company: Join a top-rated workplace dedicated to inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and competitive salary.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in leading teams in housing or care settings required.
The predicted salary is between 27947 - 34157 £ per year.
About the role
Salary up to £33,795 per year, dependent on skills and experience plus 34 days leave, rising to 39, and a health cash plan.
Home, a place where you belong. You will lead and coach a dedicated team delivering supported housing services that truly change lives. This is a hands-on leadership role where no two days are the same. If you enjoy balancing people leadership, service quality, and real customer impact, this is a role where you can make your mark and grow your career while supporting others to thrive.
What you will do
- Lead and coach a team to deliver safe, person-centred supported housing services.
- Champion safeguarding and health and safety across the service.
- Manage performance, supporting colleagues to grow and deliver great outcomes.
- Oversee service quality, contracts, KPIs, and customer satisfaction.
- Work closely with customers and partners to improve services and outcomes.
Why join us
You will work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement. You will have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UK’s Great Places to Work!
You have
- Experience leading and supporting teams in housing or care settings.
- Confidence managing performance and coaching others to succeed.
- A strong understanding of safeguarding and customer-focused practice.
- Experience working with people with diverse and complex needs.
- The ability to manage priorities across varied responsibilities.
Stronger together
We do our best work when we are ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- Working hours are usually 08:00-16:00 or 09:00-17:00, although some flexibility will be required to accommodate line management responsibilities for overnight staff.
- There is an expectation to participate in the On-Call rota once probation has been successfully completed.
- The successful candidate will have the flexibility to manage their own diary.
- You need an Enhanced with barring list DBS check (we pay).
- The role will be predominantly service-based, with the potential for a hybrid working arrangement once the service is fully established.
- There is parking on site and good local bus links.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year.
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream 800 discounts on shops, holidays, days out, tech and more.
Finally
For reasonable adjustments email. Roles can close early, so don’t delay applying.
Senior Services Manager in Ash employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager in Ash
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Home Group Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Home Group Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Home Group Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Home Group Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Services Manager in Ash
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Home Group Limited:Before hitting send, make sure to tailor your application specifically to Home Group Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Home Group Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
