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- Tasks: Manage client bookings and ensure smooth referral pathways for pets.
- Company: Join Voo Vets, a family-run business dedicated to exceptional pet healthcare.
- Benefits: Competitive salary, employee discounts, increasing holiday, and onsite snacks.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: 1+ year in customer service with strong communication skills.
- Other info: Great training, career progression, and a supportive team environment.
The predicted salary is between 25500 - 30000 £ per year.
Voo Referrals Receptionists love working with people and pets and want to make a real difference to their lives by actively helping. We are looking for an empathetic, friendly, enthusiastic communicator who loves engaging with clients and their pets, complimenting the outstanding care given by our specialist team.
Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 8 branch sites across London and Surrey and a central 24‑hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the absolute best in pet healthcare. The right candidate can establish themselves in a growing group of practices. We believe in career progression for all and our training system allows you to develop areas of special interest within the role and seek opportunities to grow within the group.
You would guide and provide support to ensure that clients who are referred into the hospital have all the required information on the services they need, supporting with queries, complaints, billing, and accounting issues so everything is effectively managed to ensure a smooth referral pathway and an outstanding client experience. Salary will depend on previous experience and would range between £25,500 to £30,000; this is a full‑time role but we will consider part‑time applications.
As Referrals Receptionist You Would Be Responsible For:
- Managing the bookings of our busy referral services, liaising with the client, specialist and referring vet to ensure a smooth referral pathway and great patient care.
- Working with the transport team to arrange the transportation of patients between our sites, in our fully electric pet ambulance.
- Acting as the first point of call for referred clients, building relationships with them and providing reassurance and support.
- Maintaining great relationships with the clients throughout the referrals process, understanding their needs, and resolving any concerns that they may have.
Why work for Voo:
- Great training and career progression opportunities
- Increasing level of holiday including birthday off
- Onsite snacks
- Great team spirit and regular training
- Well maintained workplaces with great facilities for pets and people
- There is no limit on how many hugs you can give to the pets we see!
- Employee discount
Does this sound like you?
- 1+ year of experience in a general customer‑facing role(s) with proven success at client‑relationship building.
- Excellent verbal and written communication skills, with particular reference to building rapport and relationships, understanding, and empathizing with client needs and negotiating resolutions with the wider team.
- A positive attitude with a confident and empathetic approach.
- A good level of IT skills.
- Ability to flourish in a fast‑paced environment, multi‑tasking and maintaining organization.
- Organisation skills especially to self‑manage daily and weekly tasks to completion.
- Enjoy working and helping people with a proactive, can‑do attitude.
Not Essential But Nice To Have Requirements:
- Experience with working in a start‑up, veterinary or medical business.
- Knowledge of CRM systems.
- Qualification or award which is level 5+ in customer service.
What now?
So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you.
Job Types: Full‑time, Part‑time considered, Permanent
Benefits: Employee discount
Schedule: Monday to Friday
Experience: Customer service: 1 year (required)
Referral Receptionist employer: Home Energy Answers
Contact Detail:
Home Energy Answers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voo Vets. Understand their values, services, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Referrals Receptionist, you'll need to be an empathetic and friendly communicator. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks in a fast-paced environment. Highlighting your ability to stay organised will demonstrate that you're ready for the busy referral services at Voo.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Voo Vets site. This not only shows your enthusiasm but also ensures that your application gets to the right people quickly. Plus, it’s a great way to start your journey with us!
We think you need these skills to ace Referral Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and enthusiastic nature shine through! We want to see your personality, so don’t be afraid to express your passion for helping people and pets.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and client relationship building. Mention specific examples that demonstrate your empathetic approach and ability to manage queries effectively.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and structure your thoughts well, so it’s easy for us to see why you’d be a great fit for the Referrals Receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Voo family!
How to prepare for a job interview at Home Energy Answers
✨Know the Company Inside Out
Before your interview, take some time to research Voo Vets. Understand their values, services, and what makes them unique in the pet healthcare industry. This will not only show your genuine interest but also help you tailor your responses to align with their mission.
✨Showcase Your Empathy
As a Referral Receptionist, empathy is key. Prepare examples from your past experiences where you've successfully built relationships with clients or resolved their concerns. Highlighting your ability to connect with both people and pets will set you apart.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you had to negotiate resolutions or manage client expectations effectively.
✨Prepare for a Fast-Paced Environment
Voo Vets operates in a busy setting, so be ready to discuss how you handle multitasking and organisation. Think of specific instances where you successfully managed multiple tasks under pressure, as this will show you're well-suited for the role.
