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- Tasks: Welcome clients and their pets, manage appointments, and support the vet team.
- Company: Join the friendly Voo Vets family in Cobham, Surrey.
- Benefits: Enjoy your birthday off, clear career progression, and a supportive team culture.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience, great communication skills, and a passion for pets.
- Other info: Flexible working options available; be part of a positive, busy team.
The predicted salary is between 24000 - 36000 £ per year.
Join the Voo Vets Family!
Location: Cobham, Surrey
This is an onsite role only and unfortunately, public transport to Cobham, Surrey is fairly limited.
Hours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time and flexible working considered.
Are you a people person who loves pets just as much? We're looking for a friendly, organised, and proactive Client Care Advisor / Receptionist to join our amazing team at Voo Vets! You'll be the smiling face that welcomes clients and their pets, supports our clinical team, and helps make every visit a positive, stress-free experience. From greeting clients and booking appointments to assisting in consults and keeping our reception running smoothly, you'll play a key role in creating a practice that both pets and people love.
Responsibilities- Greet clients and their pets with warmth and professionalism
- Manage appointments, payments, and client communications
- Keep reception areas tidy, welcoming, and well-stocked
- Support the vet team by preparing consult rooms and assisting with patient handling
- Help with prescriptions, lab samples, and general admin
- Be a key part of keeping our day running smoothly
- Experience in a customer-facing role (vet or medical experience a bonus)
- Confident communicator with great organisational skills
- Positive, empathetic, and thrives in a busy team environment
- IT-savvy and happy to learn new systems
- Passionate about pets and providing great service
- A friendly, supportive team and positive work culture
- Your birthday off every year
- Clear progression path to grow into a Client Services Manager (CSM) role
- Work that makes a real difference to people and their pets
Ready to join a team that cares just as much about you as it does about our patients? Apply now and become part of the Voo Vets family!
Customer Care Advisor in Cobham employer: Home Energy Answers
Contact Detail:
Home Energy Answers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Cobham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voo Vets. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! As a Customer Care Advisor, you'll be the friendly face clients see. Role-play with a friend or family member to get comfortable with greeting clients and handling various situations. The more relaxed you are, the better you'll come across!
✨Tip Number 3
Show your passion for pets! During your interview, share stories about your experiences with animals. Whether it's your own pets or volunteering at an animal shelter, let them know that you’re not just looking for a job, but a chance to make a difference in the lives of pets and their owners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Voo Vets family. Don’t miss out on this opportunity to be part of a team that truly cares!
We think you need these skills to ace Customer Care Advisor in Cobham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for pets and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Client Care Advisor role. Highlight any relevant experience you have in customer-facing roles, especially if it involves pets or medical settings. This shows us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop, but don’t forget to keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture!
How to prepare for a job interview at Home Energy Answers
✨Know Your Stuff About Pets
Brush up on your knowledge about common pets and their needs. Being able to chat confidently about animals will show your passion and help you connect with the interviewers, who are likely just as pet-crazy as you!
✨Show Off Your People Skills
Prepare examples of how you've handled customer interactions in the past. Whether it’s resolving a complaint or making someone feel welcome, demonstrating your ability to communicate effectively will be key in this role.
✨Get Familiar with the Role
Read through the job description thoroughly and think about how your skills align with the responsibilities listed. Be ready to discuss how you can contribute to keeping the reception running smoothly and supporting the vet team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the team culture or what a typical day looks like for a Client Care Advisor at Voo Vets.
