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For Companies At a Glance
- Tasks: Lead and train your team to deliver top-notch customer service and store standards.
- Company: Join Home Bargains, a rapidly growing family-run discount retailer with over 600 stores in the UK.
- Benefits: Enjoy 28 days annual leave, a contributory pension scheme, and a 10% store discount.
- Why this job: Be part of a dynamic retail environment with clear career progression and personal development opportunities.
- Qualifications: Experience in supervising teams in fast-paced retail or hospitality settings is essential.
- Other info: Help us reach our goal of 1,000 stores while making a positive impact on customer satisfaction.
The predicted salary is between 30887 - 34400 £ per year.
Responsibilities
- Guide Our Colleagues – Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
- Prioritise Customer Satisfaction – You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
- Drive Store Success – You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation. Experience supervising others in a fast-moving retail or hospitality environment
- Demonstrate the following competencies:
- Prioritise and organise work
- Customer focus
- Communicate effectively
- Direct and supervise work
Benefits
- Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Death in Service Benefit
- Long service recognition scheme
- Access to our in-house training programmes delivered face-to-face and through our online learning platforms
- MyHB colleague benefits platform with access to discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Low cost voluntary insured health cash plans and cancer cover
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Team leader employer: Home Bargains
Contact Detail:
Home Bargains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team leader
✨Tip Number 1
Familiarise yourself with Home Bargains' values and customer service philosophy. Understanding their approach will help you align your answers during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully led a team or improved customer satisfaction. Being able to share specific stories will showcase your leadership skills and ability to drive store success.
✨Tip Number 3
Network with current or former employees of Home Bargains if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the discount sector. Showing that you are knowledgeable about the industry can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Team leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Leader position at Home Bargains. Understand the key responsibilities and required competencies, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience supervising teams in retail or hospitality. Use specific examples to demonstrate how you've prioritised customer satisfaction and driven store success in past roles.
Showcase Your Skills: Make sure to highlight skills that align with the job requirements, such as effective communication, organisation, and customer focus. Provide concrete examples of how you've used these skills to achieve results in your previous positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for retail management and your desire to contribute to Home Bargains' success. Mention why you want to join their team and how you can help achieve their goals.
How to prepare for a job interview at Home Bargains
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to guide and motivate a team. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Focus
Customer satisfaction is key in retail. Be ready to discuss how you've prioritised customer needs in previous roles and how you plan to ensure your team delivers outstanding service at Home Bargains.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to make quick decisions under pressure, especially in a fast-paced environment.
✨Research the Company Culture
Understanding Home Bargains' values and culture will help you align your answers with what they are looking for. Familiarise yourself with their commitment to customer service and community involvement to show you're a good fit.
