Team Leader

Role Responsibilities

• Guide Our Colleagues – Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering high store standards expected by customers.
• Prioritise Customer Satisfaction – Work closely with management colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to outstanding service and a safe, welcoming store environment.
• Drive Store Success – Support the execution of daily performance goals and play a key role in achieving targets and maintaining store presentation.

Experience: Supervising others in a fast-moving retail or hospitality environment.

Key Competencies

• Prioritise and organise work
• Customer focus
• Effective communication
• Direct and supervise work

Employee Benefits

• Full-time employees receive 28 days of annual leave (including bank holidays), increasing to 33 days after 5 years of service. Leave is pro-rated for part-time or alternative arrangements.
• Contributable company pension scheme
• 10% store discount at all retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to in-house training programs, delivered face-to-face and online
• MyHB colleague benefits platform offering:

• Discounts across UK retail, leisure, and hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice
• Low-cost voluntary health cash plans and cancer cover

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