Team Leader in Frome

• Guide Our Colleagues - Collaborating with the store management team you work to ensure your team are well‑trained, informed and capable of delivering the high store standards our customers expect.




• Prioritise Customer Satisfaction - You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.




• Drive Store Success - You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation. Experience supervising others in a fast‑moving retail or hospitality environment




• Direct and supervise work

Demonstrate the following competencies:

• Prioritise and organise work




• Customer focus




• Communicate effectively




• Direct and supervise work

Package Description

Salary & Hours

• £32,032 FTE




• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.




• Contributable company pension scheme




• 10% store discount at all our retail stores




• Death in Service Benefit




• Long service recognition scheme




• Stream - Access to flexible pay, financial wellbeing support, exclusive discounts, savings opportunities and much more




• Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms




• MyHB colleague benefits platform with access to:




• Discounts UK wide on retail, leisure, hospitality venues




• Employee Assistance Programme with 24/7 confidential counselling and advice line




• Low cost voluntary insured health cash plans and cancer cover

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