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- Tasks: Manage VIP player relationships and build a vibrant gaming community.
- Company: Homa is a leading mobile game developer with over 2 billion downloads.
- Benefits: Enjoy perks like remote work, gym memberships, and access to WeWork spaces across Europe.
- Why this job: Shape player experiences and influence community engagement in a fast-growing gaming company.
- Qualifications: 5+ years in community management or player relations, strong communication skills, and a player-centric mindset.
- Other info: Join a diverse team and enjoy regular team gatherings and performance reviews for growth.
The predicted salary is between 36000 - 60000 £ per year.
VIP & Community Manager – All in Hole (Gaming)
Homa is a global mobile game developer and publisher with 80+ titles and 2B downloads. At the heart of our mission is a simple goal: create the games people love. We combine cutting-edge technology with a passion for games to build mass-market hits with franchise potential.
We focus on achieving product-market fit with mass-market games and scaling them into lasting, retentive experiences that players enjoy for years. Powered by deep expertise in product and tech, our proprietary platform, Homa Lab, provides developers with the market intelligence, data tools, and game tech they need to succeed globally.
Since our inception, we\’ve raised $165 million from top-tier investors including Headline, Northzone, Eurazeo, and Bpifrance, with backing from notable angels such as the founders of King, Sorare, and Spotify. But what truly sets Homa apart is our team.
We believe in the power of extraordinary talent. Our diverse and rapidly growing team, spanning different countries, cultures, and backgrounds, is united by a shared ambition to shape the future of gaming. We foster a high-performing, collaborative ecosystem where talent density drives everything from innovative gameplay to long-term studio partnerships.
Mission
As a VIP & Community Manager, you\’ll play a key role in building deep, loyal relationships with our most valuable players and shaping a vibrant community for All in Hole. You will report directly to the Associate General Manager and partner cross-functionally to drive VIP retention, boost player engagement, and strengthen our brand voice across channels.
This is a great opportunity to take ownership of a key revenue-driving audience, shape a high-impact community, and influence how Homa deepens its player relationships as it scales while directly influencing retention and monetization in a fast-scaling, high-performing mobile game. Your main responsibilities will include:
- Community Management – Own our presence on key platforms like Facebook and Instagram. You\’ll plan and publish engaging content (patch notes, behind-the-scenes, mini-games), respond to player comments, moderate discussions, and foster a healthy, active environment. You\’ll also manage our official Facebook group—our most engaged community hub—by sharing updates, communicating during outages, and building strong ties with fans.
- VIP Player Management – Identify and manage a portfolio of our top spenders. You\’ll build personal connections through 1:1 messaging and exclusive experiences (like VIP groups), helping to retain these players over time. You\’ll serve as their internal advocate, surfacing feedback to CS and Product, and tracking VIP retention, satisfaction, and engagement metrics
Requirements
Experience
We are looking for someone with proven expertise in community management and player relationship building, and the curiosity, ambition, and drive to make an impact fast. You\’re a great fit if you have:
- +5 years of experience managing online communities, player relations or CRM in mobile games
- Experience managing IAP-heavy player bases or social platforms like Facebook Groups at scale.
- Strong written communication skills in English, with a clear, approachable, and community-friendly tone.
- High empathy and player-centric mindset, with a knack for spotting friction and creating delightful experiences.
- A proactive and autonomous work style, able to prioritize what matters and iterate quickly based on feedback
Even if you don\’t check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we\’re more interested in your potential and passion than a perfect match to our checklist.
Our Culture
At Homa, we prioritize talent, energy, and determination over traditional credentials. We\’re building a global community of brilliant, driven people who think boldly, move fast, and push boundaries. We believe true innovation comes from diverse perspectives, deep collaboration, and curiosity without limits. Our culture is grounded in four core values:
- Ambition: We strive for the best – we don\’t settle for \”good enough.\”
- Humility: We recognize that we are always learning, we can always improve and grow
- Curiosity: We continuously seek the \”why\” behind the \”what\”
- Focus: Our curiosity takes us deeper, not wider – we dive deep into the details
Benefits
Building great games starts with building a great place to work. Here\’s what you can expect:
- Comprehensive Benefits: Depending on your location, you\’ll enjoy a range of perks such as insurance, meal vouchers, public transport, gym memberships, and more
- Paris HQ Access: Enjoy a desk at our private office in a well-located WeWork building that will give you access to WeWork perks like rooftop view and designed coworking spaces
- Coworking Access: You will have access to WeWork spaces throughout Europe, along with all their perks and professional office environments
- Global Team: Collaborate in English with top-tier talent from 35+ countries, spanning Europe, the UK, the US, and more. Diversity fuels our creativity and innovation
- ️ Team Gatherings: We value time together beyond the screen. Join us for occasional team gatherings, off-site retreats (Workations as we name them) to connect, recharge, and celebrate
- Performance Reviews: We\’re committed to your growth. Every six months, we reflect on your progress, recognize your achievements, and align on clear development goals
- Equipment Support: From day one, we\’ll provide everything you need to do your best work, including a home office setup allowance if you\’re working remotely
Where We Hire
Our HQ in Paris is a vibrant hub of creativity, collaboration, and connection. From rooftop lunches and coffee chats to after-work apéros and community events, we\’ve designed a space people genuinely enjoy – all within a cozy WeWork filled with good energy (and snacks).
We also have incredible team members across Europe – from Spain and Turkey to Germany, North Macedonia, Poland, the UK, and more. Whether you\’re working from a sunny WeWork in Barcelona or your home setup in Warsaw, you\’re fully part of our culture. To keep collaboration smooth, we primarily hire within European time zones (UTC to UTC+3). If you\’re based there – or planning to be – we\’d love to hear from you!
Please note: this is one remote position open to multiple countries, not multiple openings.
Seniority level
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Mid-Senior level
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VIP & Community Manager - All in Hole (Gaming) employer: Homa
Contact Detail:
Homa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP & Community Manager - All in Hole (Gaming)
✨Tip Number 1
Familiarise yourself with the gaming community and trends, especially around mobile games. Engage in discussions on platforms like Reddit or Discord to understand what players value in their experiences.
✨Tip Number 2
Showcase your community management skills by creating a mock-up of a community engagement plan for All in Hole. This could include content ideas, player interaction strategies, and how you would handle feedback.
✨Tip Number 3
Network with current or former employees of Homa on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully built relationships with players in the past. Highlight metrics or outcomes that demonstrate your impact on community engagement and retention.
We think you need these skills to ace VIP & Community Manager - All in Hole (Gaming)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management and player relations. Use specific examples from your past roles that demonstrate your ability to engage with players and manage online communities effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for gaming and community building. Mention why you are excited about the role at Homa and how your skills align with their mission to create games people love.
Showcase Your Communication Skills: Since strong written communication is crucial for this role, ensure your application is free of errors and reflects a clear, approachable tone. Consider including examples of your written work or community engagement strategies.
Highlight Your Empathy and Player-Centric Mindset: In your application, emphasise your ability to understand player needs and create delightful experiences. Share anecdotes that illustrate your high empathy and how you've successfully resolved player issues in the past.
How to prepare for a job interview at Homa
✨Show Your Passion for Gaming
Make sure to express your genuine enthusiasm for gaming and community management. Share personal experiences with games you love, especially those that resonate with the role you're applying for. This will demonstrate your alignment with Homa's mission to create games people love.
✨Highlight Your Community Management Experience
Prepare specific examples from your past roles where you've successfully managed online communities or player relationships. Discuss how you engaged players, handled feedback, and created a positive environment, as this is crucial for the VIP & Community Manager position.
✨Demonstrate Empathy and Player-Centric Mindset
Be ready to discuss how you approach player concerns and feedback. Show that you understand the importance of empathy in building strong relationships with players, and provide examples of how you've created delightful experiences in previous roles.
✨Prepare Questions About Company Culture
Since Homa values curiosity and collaboration, come prepared with thoughtful questions about their culture and team dynamics. This shows your interest in fitting into their high-performing ecosystem and your desire to contribute positively to their community.
