Digital Science is seeking a Customer Support Specialist to provide empathetic email support for Overleaf and Papers AI. You will handle billing inquiries, contribute to knowledge bases, and log actionable bug reports.
You will work with cross-functional teams to ensure a smooth user experience for researchers, institutions and enterprise clients across both products, with remote collaboration across a distributed team.
#J-18808-Ljbffr
Remote SaaS Support Specialist — Overleaf & Papers AI employer: Holtzbrinck
Digital Science is an exceptional employer, fostering a culture of innovation and collaboration in the heart of London. With a commitment to inclusivity and employee development, we offer meaningful opportunities for growth within a dynamic team dedicated to advancing the research ecosystem. Our supportive environment encourages curiosity and creativity, making it an ideal place for professionals looking to make a significant impact in the technology sector.
