Payment Platform Manager – Stripe in London

We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.

Your new role

We are looking for a Payment Platform Manager to own Digital Science's B2C payments ecosystem end-to-end — Stripe in particular, alongside adjacent platforms such as Recurly and PayPal — acting as internal product owner for payment processing, driving optimisation and conversion improvements, managing payment risk and compliance, and developing the commercial relationship with Stripe and other payment vendors. For this role, we’d specifically need someone based in or close to London, so they can come into the office around twice a month.

What you’ll be doing

• Act as internal product owner for Stripe, Recurly, and PayPal — and as Digital Science's primary point of contact for Stripe.
• Document and maintain standard operating procedures — for payment platform configuration, integrations, and change management.
• Monitor and improve checkout authorisation rates and overall payment conversion.
• Lead the rollout of Alternative Payment Methods — (e.g. Apple Pay, Google Pay, UPI, Pix) to widen coverage and improve conversion in relevant markets.
• Own retry and dunning logic for failed payments — and support foreign exchange strategy for cross-border payment flows.
• Manage dispute and chargeback processes — and configure and monitor fraud tooling (e.g. Stripe Radar, 3D Secure) to balance fraud prevention with conversion.
• Own PCI-DSS compliance for payment processing — and triage and resolve causes of conversion drop-off.
• Own and develop the commercial relationship with Stripe and other payment vendors — including contract and pricing discussions.
• Build cost-benefit analyses for payment infrastructure decisions — such as the business case for an EU Stripe instance.
• Partner with Revenue Operations, Product, and B2C Commercial teams — to align payment strategy with commercial and product priorities.
• Provide payment analytics and reporting — to Finance Business Partnering and B2C leadership to support decision-making.
• Act as project owner for the phased extension of payment platform ownership — across Recurly, PayPal, and any adjacent B2B payment adjacencies as they arise.
• Identify and implement process improvements and automation opportunities — within payment operations.

Performance Standards

• Checkout authorisation rates and overall payment conversion improved against baseline, contributing to the targeted 1%+ uplift in B2C payment volume.
• Alternative Payment Methods rolled out to plan in target markets, with adoption and conversion tracked and reported.
• Disputes, chargebacks and fraud managed within agreed risk tolerances, with PCI-DSS compliance maintained at all times.
• Stripe and other payment vendor relationships (contract, pricing) actively managed, with cost-benefit analyses delivered to support infrastructure decisions.
• Payment analytics and reporting delivered accurately and on schedule to Finance Business Partnering and B2C leadership.

What you’ll bring to the role

• 3–5+ years of experience in payment operations, e-commerce, or fintech.
• Deep working expertise with Stripe, including Billing, Radar, and Sigma (or equivalent payment platform tooling).
• Data-driven, with working proficiency in SQL and BI/analytics tools.
• Technically fluent and operationally rigorous, comfortable working with engineering and product teams on payment integrations.
• Strong communicator, able to translate payment performance into clear commercial and financial narratives.
• Working knowledge of PCI-DSS and payment compliance requirements.
• Treats payment platform performance as a P&L lever, not just an operational task.
• Stays comfortable in the technical detail of payment gateways, APIs, and fraud tooling, applying an AI-first mindset to problems and processes.
• Balances conversion optimisation with fraud, dispute, and compliance risk through sound risk awareness.
• Works effectively with Product, Commercial, and Finance stakeholders without formal authority over them, taking ownership and accountability for outcomes.

We're looking for people who are naturally curious about AI and comfortable exploring how it can improve the way we work — you don't need to be an AI expert, but an openness to experiment and adapt is important to us. Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

• We are brave in the pursuit of better
• We are collaborative and inclusive
• We are always open-minded
• We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.