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- Tasks: Build and strengthen client relationships in the infrastructure sector while driving new business opportunities.
- Company: Specialist Procurement company with a focus on infrastructure projects.
- Benefits: Full-time role with potential for travel and professional growth.
- Why this job: Make a real impact by enhancing client relationships and contributing to business success.
- Qualifications: Strong commercial acumen, excellent communication skills, and experience in infrastructure projects.
- Other info: Dynamic environment with opportunities for international travel and career advancement.
The predicted salary is between 40000 - 50000 £ per year.
My client, a specialist Procurement company, are recruiting for a Client Relationship Manager to join their Infrastructure project team and work closely with Management to strengthen client relationships.
About the Role
Your role as Client Relationship Manager will be focused on building and strengthening client relationships in the infrastructure sector, while working closely with the Management Team to drive new business opportunities and revenue growth. The successful candidate will actively promote our company and services, ensuring we deliver value and solutions that meet client needs. The primary territory focus will be Africa, the Middle East, and the Americas, with scope to expand into additional regions in the future. Where the company engages with in-country agents, the role may also involve these partnerships from the UK head office.
Responsibilities
- To develop, assess and maintain effective client relationships.
- To be the main point of contact and manage all client relationships through effective communication and ensure feedback from clients is communicated back to the internal teams.
- To produce client reporting to support internal reviews and management decisions.
- To focus on client relationships to obtain profitable further business from our clients.
- To work closely with the Management Team ensuring clients are being supported and expectations are being met in terms of delivery lead times and cost.
- To support Quality Assurance activities by ensuring all non-conformance, continuous improvement and feedback actions are reported and successfully closed out with clients.
- To engage in appropriate communications and interventions that may be required to assist and support the activities of the internal teams.
- To deal effectively with all client enquiries, issues and complaints received and ensure prompt query resolution.
- To report and escalate any issues to the Management Team for action/resolution.
- To undertake national and international business travel as directed and as and when required.
- To undertake any tasks required by the Senior Management Team that are commensurate to the role.
Qualifications
The successful candidate will have the following experience and personal attributes:
- Strong commercial acumen with the ability to build and maintain client relationships, to identify and capitalise on business opportunities.
- Agile thinker with the capacity to make informed decisions under pressure.
- Adaptable and flexible in a dynamic business environment.
- Exceptional attention to detail and commitment to quality of service.
- Experience working on Infrastructure and Construction projects desired.
- Articulate with excellent verbal and written communication skills.
- Collaborative team player who nurtures a positive work environment.
- Proactive attitude, with a hands‑on approach to problem‑solving and execution.
This role is a full‑time office‑based position near Gatwick. Please only apply if you are a commutable distance from Gatwick (or able to relocate) and have full UK working rights.
To be considered for this opportunity please apply with your CV by clicking the link below or contact Anna Holtmon‑Jones.
Client Relationship Manager in London employer: Holtmon Jones
Contact Detail:
Holtmon Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the infrastructure sector and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have a lead or can introduce you to someone in the know.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and challenges, especially in Africa, the Middle East, and the Americas. This will help you demonstrate how you can add value and strengthen client relationships.
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss how you've successfully built and maintained client relationships in the past. Use specific examples that highlight your ability to identify business opportunities and drive revenue growth.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of delivering top-notch solutions to our clients.
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in building client relationships, especially in the infrastructure sector, and showcase any relevant achievements that demonstrate your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your adaptability and problem-solving skills, and how they align with the dynamic nature of the business environment we're in.
Showcase Communication Skills: Since this role involves a lot of communication, make sure to highlight your verbal and written communication skills. Provide examples of how you've effectively managed client relationships and resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Holtmon Jones
✨Know Your Client
Before the interview, research the company’s existing client relationships and their projects in the infrastructure sector. Understanding their client base will help you demonstrate your ability to build and maintain those relationships effectively.
✨Showcase Your Communication Skills
As a Client Relationship Manager, communication is key. Prepare examples of how you've successfully managed client communications in the past, especially in resolving issues or complaints. This will highlight your ability to be the main point of contact and ensure client satisfaction.
✨Demonstrate Commercial Acumen
Be ready to discuss how you identify and capitalise on business opportunities. Think of specific instances where your commercial insight led to successful outcomes. This will show that you have the strong commercial acumen they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios related to client relationship management, such as handling difficult clients or managing expectations. This will showcase your agile thinking and adaptability in a dynamic environment.